Hello and thanks to all who made suggestions.
I played with the commas and now my call goes directly to the operator.
Peter T.
On 2024-05-06 2:17 AM, Sieghard Weitzel wrote:
Another thing Peter could do is to provide the phone number of his
taxi company so maybe somebody else could try this for him.
*From:*[email protected] <[email protected]> *On Behalf
Of *Katrina Anderson
*Sent:* Sunday, May 5, 2024 10:34 PM
*To:* [email protected]
*Subject:* RE: NOT WORKING!! Re: Can a number be automatically sent to
a phone menu to always connect with the operator?
Hi Peter,
There is no getting around it, figuring out the right formula (how
many commas, etc.) is horribly frustrating, but it is worth the
trouble when you find that formula.
I am a bit confused by your statement, “The phone app does not connect
after sending the touch tone for “0”.” To be clear does that mean you
open the phone app, click on a recent attempt to call the contact or
perhaps open contacts and select/call? If I’m understanding
correctly, that should work, unless there is the wrong number of
commas, etc. I use Voiceover, or Siri, to dial contacts that include
commas, etc.; works all the time. What a mystery!
You said, “When placing the call manually, I can use VoiceOver to
double tap “0”.” To be clear, in this scenario, do tap zero early in
the announcement and/or before the “tone?” If so, the following
paragraph can be ignored.
Some systems force us to listen to at least part of the
announcements. It is possible that the system insists you listen to
the entire recording before dialing zero. You said, “Using 3 commas
there is enough of a delay to hear: Press 1 to order a taxi, press 0
for an operator.” My question is if there is more spoken after that
before the “tone” and the recording repeats? If so, try adding
another comma (or more) until what may be required listening is done.
As for if there is something else to push at the end of the phone
number field, that is a great question, but there is not an automatic
answer to that question…every system is different. I assume, since
you didn’t hear instruction to dial 1 or 0, followed by the pound sign
(or whatever), you should only need the 10-digit phone number,
followed by enough commas to pause while a mandatory announcement
plays, and finally then zero. However, I encourage you to speak with
someone at the company to find the truth.
I strongly encourage you to communicate the problem with the company.
Maybe they can help resolve this by tweaking their system a bit.
Sounds like you are a good customer, so I’m sure they do not want to
lose your business. I learned long ago, unasked questions can never
be answered/addressed. The worst that could happen is they cannot
help and/or aren’t supportive, but obviously you won’t be worse off
than if the question wasn’t asked. A year or so back, I had serious
trouble connecting with a human at Medicaid. The system simply didn’t
provide enough time to react via Voiceover. I respectfully requested
they slow the system, providing sufficient time to act. I was denied
by Medicaid, so haven’t had a need to call for a very long time; thus,
no idea if they followed through.
*I would love to know how this all ends; please share if you feel
comfortable. In the meantime, good luck*
**
*Katrina*
**
*From:*[email protected] <[email protected]> *On Behalf
Of *Peter Tesar
*Sent:* Tuesday, April 30, 2024 8:58 PM
*To:* [email protected]
*Subject:* NOT WORKING!! Re: Can a number be automatically sent to a
phone menu to always connect with the operator?
Hello,
Thanks for your suggestions but it doesn't work.
I would like to use the phone app to call 2 taxi companies. They play
a menu with the option to press “0” to be redirected to the operator.
They do not give the option to stay on the line to be redirected to an
operator.
The menu then repeats continuously.
I was told that the “0” could be automatically sent by editing the
contact and adding 1 or more commas and “0” to the end of the phone
number field.
I tried 1 and then more commas after the taxi number followed by the
number “0”.
The menu continues to repeat.
Using 3 commas there is enough of a delay to hear:
Press 1 to order a taxi, press 0 for an operator.
I then hear the touch tone but the menu continues.
When placing the call manually, I can use VoiceOver to double tap “0”.
The operator then comes on the line.
The phone app does not connect after sending the touch tone for “0”.
Is there another character required at the end of the phone number field?
Peter T.
On 2024-04-24 12:48 AM, Katrina Anderson wrote:
Peter, try the following:
1. Inside of the contact, there is an edit button. Click on
that; you can swipe through and open fields as desired. When
finished editing, click on update or save…can’t recall the
prompt, but do whatever is needed to save the changes.
2. Navigate to and open (single finger double tap) the phone
number field.
3. Put the cursor at the end of the phone number.
4. Add 1 or more commas and then zero. The commas are there to
pass time and/or get to the prompt to tap zero. You could try
using 1 comma to see if that is sufficient, and if not,
continue to add commas as needed. When finished editing,
remember to save your changes. That may be a poor
explanation; perhaps someone else can do a better job.
5. Although it is a tad more complex and/or requires more effort,
you can use the commas to automatically move you through
automated systems. I use commas in contacts where multiple
responses are needed. For example, the first prompt might
require me to push 3, the second prompt might require me to
push 1, etc. It takes some trial/error to determine how many
commas are placed between digits, but when done, all I have to
do is activate the contact and wait as digits are
automatically entered. Different actions are needed at a
particular point in my banks process, so I include only digits
needed to that point; I can then manage to tap the required
digit when prompted.
*HTH*
*Katrina*
*From:* [email protected] <mailto:[email protected]>
<[email protected]> <mailto:[email protected]> *On
Behalf Of *Peter Tesar
*Sent:* Tuesday, April 23, 2024 8:56 PM
*To:* [email protected] <mailto:[email protected]>
*Subject:* Can a number be automatically sent to a phone menu to
always connect with the operator?
Hello,
I’m using the iPhone 14 and IOS 17.4.
My Contacts has two taxies and whenever I call one of them, a
talking menu comes up. With each menu there is no option to remain
on the line to be redirected to a live operator. The menu keeps
repeating.
I have to enter the number zero for the operator.
In a noisy area, it is difficult to find the number (on the
onscreen number pad), with VoiceOver and the menu talking at the
same time.
Is there a way to have zero (or another number) pressed without
having to use VoiceOver?
Peter T.
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