Hi, alan. You say > what happens when a sighted person gets an app and they think it doesn't > meet their needs.
With respect, that depends on whether the description accurately told the sighted user what the application would do. If the textual description and the screenshots the app store presented gave an accurate description of the app, then the user has nothing to complain of. If the description was inaccurate, then the user should get a refund. THe problem, of course, for the blind user is that the description may or may not be true. The app may say it can do X, and may in fact do X for a sighted user but not for a user of VO. For the VO user, the description is simply false unless it says that VO will not work with the app. It seems plain that the VO user is entitled to an accurate description, one which says whether the app will actually do what it says it will. Failing that, the user is entitled to try the product to see if the description is false. Failing even that, the user is entitled to a refund if the description turns out to be nonsense. Apple has chosen not to allow the first or second options, it seems only reasonable, though not fully satisfactory, for them to allow the third. Aman dealer of what it 2013-08-03, at 1:08 PM, "Alan Paganelli" <[email protected]> wrote: > Hi All, > > My concern here is this. So what happens when a sighted person gets an app > and they think it doesn't meet their needs. Do they get a refund? I'd > guess not. This sounds to me to much like pulling out the blind card. What > I'm saying here is, if there is a satisfaction guaranteed or your money back > policy in place then that's one thing but just because it doesn't work well > with voice over may not fly. > ------- > > Regards, > > Alan > > Go Chicago Bears in 2013! > > Teenagers; Tired of being harassed by your stupid parents? Act now!!!!! > Move out. Get a job. Pay your bills wile you still know everything. > > Please click on: > http://www.home.earthlink.net/~alanandsuzanne/ > There, you'll find free files of my arrangements and performances played on > the Yamaha Tyros 1 keyboard. The albums in Technics format formerly on my > website are still available upon request. Thanks for listening! > ----- Original Message ----- > From: Sieghard Weitzel > To: [email protected] > Sent: Saturday, August 03, 2013 1:49 AM > Subject: RE: Bad experience with iTunes Store support regarding app refund > > Hi Cara, > > I agree and think that unless Apple comes up with a better way to do this > they should be willing to give Voiceover users a refund without the hassle. I > must say, however, that I really like that 15 minute return policy Google > apparently offers, but of course trying to get Apple to do something like > that is not just a completely different ball game, it’s a different sport! > > If Apple was really concerned that this would be abused, they could request > proof that somebody is actually visually impaired or they could limit refunds > to a certain number per year. I am very sure that given their computers they > could easily track this on somebody’s Apple Id. > > If you are getting involved in this feel free to use my below messages as an > example, I am pasting the message I sent without the purchase details, i.e. > order number and all that, as well as the response I received. > It was obvious that the person who responded somehow seemed to understand the > situation, but on another level she apparently didn’t. She summarized my > request by saying I “inadvertently “ purchased some apps which of course is > not at all the case and not what I said. > Here is my initial message and her reply which makes me think she really > didn’t get it despite the fact that she said it was an “appropriate > exception” and they would refund me the money which still has not happened: > > From: Sieghard Weitzel [mailto:[email protected]] > Sent: Saturday, July 20, 2013 9:04 AM > To: '[email protected]' > Subject: Voiceover inaccessible apps > > Hello, > > My name is Sieghard Weitzel. I recently purchased several apps for tracking > packages in order to find out which one offered the best features. I tried a > couple more, but they had free Lite versions which allowed me to try them > before buying the full version. > > I am blind and have been an iPhone/Voiceover user for almost 4 years and > unfortunately I found that two of the paid and 2 of the free/Lite apps have > accessibility issues and I was not able to use them with Voiceover. I wrote > to the developers, but have not received any reply as to whether they might > consider making improvements so the apps would work with Voiceover. I used > iTunes credit to pay for the paid apps and was wondering if it was possible > to receive a refund since I have already deleted the apps from my phone. > > -----Original Message----- > From: iTunes Store [mailto:[email protected]] > Sent: Sunday, July 21, 2013 4:50 PM > To: [email protected] > Subject: Re: Voiceover inaccessible apps; Follow-up: 280679929 > > Dear Sieghard, > > Greetings from iTunes Store Customer Support. My name is Alishia and I am > happy to assist you today. > > I understand that you inadvertently purchased some apps from the App Store > and you would like to receive a refund for the purchase. I know how important > it is to have the issue resolved. I assure you of assistance. > > Sieghard, after reviewing the circumstances of your case, we determined that > issuing you a refund for the purchase of "Apps" is an appropriate exception > to the iTunes Store Terms and Conditions, which state that all sales are > final. > > You will see 6.70 CAD added to your store credit balance within 48 hours. You > may need to sign out of the iTunes Store and then sign back in before you see > the credit in your account. > > The iTunes Store provides a warning message that asks if you are sure that > you want to buy an item. This warning can be turned off. If you would like to > make sure that this warning is on, you can reset the warnings in the iTunes > Store by following the instructions in this article: > > Resetting iTunes Store warnings > http://support.apple.com/kb/HT1734 > > Additionally, you can make modifications on certain devices that will prevent > them from making purchases: > > iPhone, iPad, and iPod touch: Understanding Restrictions > http://support.apple.com/kb/HT4213 > > I hope the information provided would resolve your issue. > > Sieghard, if you have any additional questions, please let me know and I will > be happy to assist you further. Thank you for being a valued member of iTunes > family. > > Have a nice day! > > Sincerely, > > Alishia > iTunes Store Customer Support > http://www.apple.com/support/itunes/ww/ > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > > Post a new message to VIPhone by emailing [email protected]. > > Search and view the VIPhone archives by visiting > http://www.mail-archive.com/[email protected]/. > > Reach the VIPhone owner and moderators by emailing > [email protected]. > > Unsubscribe and leave VIPhone by emailing > [email protected]. > > More VIPhone group options can be found by visiting > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > > Post a new message to VIPhone by emailing [email protected]. > > Search and view the VIPhone archives by visiting > http://www.mail-archive.com/[email protected]/. > > Reach the VIPhone owner and moderators by emailing > [email protected]. > > Unsubscribe and leave VIPhone by emailing > [email protected]. > > More VIPhone group options can be found by visiting > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing [email protected]. Search and view the VIPhone archives by visiting http://www.mail-archive.com/[email protected]/. Reach the VIPhone owner and moderators by emailing [email protected]. Unsubscribe and leave VIPhone by emailing [email protected]. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
