Hi Robert,
I can't remember if it gave that option but you have nothing to lose.
Connect your phone to your computer and hold the 2 buttons for 30 seconds to
a minute. It comes up with more than one choice but I can't remember if
restoring from iCloud was one of them but I think there was such a choice.
Like I said, you have nothing to lose in trying and seeing what comes up.
Good luck!
Ron & Danvers
Falling down is part of LIFE...
Getting back up is LIVING...
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf
Of robert stigile
Sent: Sunday, October 13, 2013 11:49 PM
To: [email protected]
Subject: RE: I phone 5
Hello Ron,
My phone is backed up to the i cloud.
Robert Stigile
phone: 818-381-9568
e-mail: [email protected]
Skype: robertstigile1
Twitter: rstigile
----- Original Message -----
From: Ron Pelletier <[email protected]
To: <[email protected]
Date sent: Sun, 13 Oct 2013 23:42:44 -0400
Subject: RE: I phone 5
Hi Robert,
I think I can help you but you won't like it.
I had something similar happen and called Apple Care.
First, you need to plug your phone to your computer.
Second, you need to press the home button along with the power button and
hold for 30 seconds to a minute. It will talk to you when it is ready. You
will be asked if you want to restore your phone which is what you want If
you try to restore your phone without doing this, it will tell you that you
need to turn off "Find my phone" in Settings which you can't get to because
your phone is locked.
if you have backed up your phone to your computer. That will restore your
phone to what it was when you backed it up.
Make sure you don't click on "Setup my phone as a new phone"
When it is finished restoring, it will synch and all your apps will come
back onto your phone.
If you don't have a backup, then you are S O L and you will definitely have
to call Apple Care and I have no idea what they will do at that point.
Ron & Danvers
Falling down is part of LIFE...
Getting back up is LIVING...
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf
Of robert stigile
Sent: Sunday, October 13, 2013 10:44 PM
To: [email protected]
Subject: I phone 5
Hello All,
I am in need of some assistance if anyone can figure out what I can do, or I
just may have to go to the apple store.
Yesterday, my phone was sitting on a table, and I locked the phone and
turned voiceover off, so it wouldn't make any noise in a meeting.
I decided, it would be best to just turn the phone off so I did as usual
pressing the power button until Siri said slide or double tap to turn off,
and then I double tapped and it shut down.
Later, when I turned the phone back on, it did not come up asking me to
enter my pass code, but rather it didn't say anything.
I pressed the home button and started swiping left and right and it would
only say, help listen and the power battery level.
I pressed the power button and the home button 5 times, and didn't help any.
I later had a sighted person who knows a lot about technology and the I
phone look at it, and she played with it for four hours and finally gave up.
I can tell Siri to do things like call someone check messages and so forth,
but to actually get to apps and things it will not let me do that.
This afternoon, I got it to tell me that I needed to insert my pass code to
unlock which I did enter, but it said it could not unlock the phone.
Any ideas would be greatly appreciated.
Thank you,
Robert Stigile
phone: 818-381-9568
e-mail: [email protected]
Skype: robertstigile1
Twitter: rstigile
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