I thought he said he could do a few things. That is why I made the suggestion. I don't have his email to verify though.
On 10/14/13, Ron Pelletier <[email protected]> wrote: > Hi John, > > The point is that he can't get to the app switcher. He can't even unlock > the phone! > > Ron & Danvers > > > Falling down is part of LIFE... > Getting back up is LIVING... > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf > Of John Diakogeorgiou > Sent: Monday, October 14, 2013 9:22 AM > To: [email protected] > Subject: Re: I phone 5 > > If you can get to the app switcher see what is running and try closing all > your apps. I don't know if that will help or not. > > On 10/13/13, Ron Pelletier <[email protected]> wrote: >> Hi Robert, >> >> I can't remember if it gave that option but you have nothing to lose. >> >> Connect your phone to your computer and hold the 2 buttons for 30 >> seconds to a minute. It comes up with more than one choice but I >> can't remember if restoring from iCloud was one of them but I think >> there was such a choice. >> >> Like I said, you have nothing to lose in trying and seeing what comes up. >> >> Good luck! >> >> Ron & Danvers >> >> >> Falling down is part of LIFE... >> Getting back up is LIVING... >> >> >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On >> Behalf Of robert stigile >> Sent: Sunday, October 13, 2013 11:49 PM >> To: [email protected] >> Subject: RE: I phone 5 >> >> Hello Ron, >> My phone is backed up to the i cloud. >> >> >> Robert Stigile >> phone: 818-381-9568 >> e-mail: [email protected] >> Skype: robertstigile1 >> Twitter: rstigile >> >> ----- Original Message ----- >> From: Ron Pelletier <[email protected] >> To: <[email protected] >> Date sent: Sun, 13 Oct 2013 23:42:44 -0400 >> Subject: RE: I phone 5 >> >> Hi Robert, >> >> I think I can help you but you won't like it. >> I had something similar happen and called Apple Care. >> First, you need to plug your phone to your computer. >> Second, you need to press the home button along with the power button >> and hold for 30 seconds to a minute. It will talk to you when it is > ready. >> You >> will be asked if you want to restore your phone which is what you want >> If you try to restore your phone without doing this, it will tell you >> that you need to turn off "Find my phone" in Settings which you can't >> get to because your phone is locked. >> if you have backed up your phone to your computer. That will restore >> your phone to what it was when you backed it up. >> Make sure you don't click on "Setup my phone as a new phone" >> When it is finished restoring, it will synch and all your apps will >> come back onto your phone. >> >> If you don't have a backup, then you are S O L and you will definitely >> have to call Apple Care and I have no idea what they will do at that > point. >> >> Ron & Danvers >> >> Falling down is part of LIFE... >> Getting back up is LIVING... >> >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On >> Behalf Of robert stigile >> Sent: Sunday, October 13, 2013 10:44 PM >> To: [email protected] >> Subject: I phone 5 >> >> Hello All, >> I am in need of some assistance if anyone can figure out what I can >> do, or I just may have to go to the apple store. >> Yesterday, my phone was sitting on a table, and I locked the phone and >> turned voiceover off, so it wouldn't make any noise in a meeting. >> I decided, it would be best to just turn the phone off so I did as >> usual pressing the power button until Siri said slide or double tap to >> turn off, and then I double tapped and it shut down. >> Later, when I turned the phone back on, it did not come up asking me >> to enter my pass code, but rather it didn't say anything. >> I pressed the home button and started swiping left and right and it >> would only say, help listen and the power battery level. >> I pressed the power button and the home button 5 times, and didn't >> help any. >> I later had a sighted person who knows a lot about technology and the >> I phone look at it, and she played with it for four hours and finally >> gave up. >> I can tell Siri to do things like call someone check messages and so >> forth, but to actually get to apps and things it will not let me do that. >> This afternoon, I got it to tell me that I needed to insert my pass >> code to unlock which I did enter, but it said it could not unlock the > phone. >> Any ideas would be greatly appreciated. >> Thank you, >> >> Robert Stigile >> phone: 818-381-9568 >> e-mail: [email protected] >> Skype: robertstigile1 >> Twitter: rstigile >> >> -- >> You received this message because you are subscribed to the "VIPhone" >> Google >> Group. >> >> Post a new message to VIPhone by emailing [email protected]. >> >> Search and view the VIPhone archives by visiting >> http://www.mail-archive.com/[email protected]/. >> >> Reach the VIPhone owner and moderators by emailing >> [email protected]. >> >> Unsubscribe and leave VIPhone by emailing >> [email protected]. >> >> More VIPhone group options can be found by visiting >> http://groups.google.com/group/viphone?hl=en. >> --- >> You received this message because you are subscribed to the Google >> Groups "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send >> an email to [email protected]. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> -- >> You received this 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