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That's right Frank, but the fact remains that if we write filters that block our customers email then it is still our responsibility to explain those filters to them and why we put them there. The other responsibility we have as admins is to write filters that are responsible and as specific as possible so that we receive as minimal support calls from them as we can. Sometimes we have to allow some spam through because to block them would be to block a tremendous amount of valid email. Spammers know this and use those generic subjects such as "hi" and "hi there", we either have to leave that alone or we have to realize that if we put those types of blocks in then we are going to have to live with the support calls that they generate. MikeH ---- I can't give you brains, but I can give you a diploma. -- the Wizard of Oz Mike Herrera Access One Online Services http://www.access-one.com -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Frank M. Cook Sent: Wednesday, October 15, 2003 8:45 AM To: [EMAIL PROTECTED] Subject: [VOPmail Beta] what is the "protocol filter" * This is the vopmailbeta mailing list * Mike, frankly, the real problem is that the filters apply both ways. when the spammers block subjects like "hi" then your customers can't write messages with that subject and they don't really understand why. Frank M. Cook Association Computer Services, Inc. http://www.acsplus.com ** To leave this list, send an email to [EMAIL PROTECTED] and put the word "LEAVE" in the BODY of the email. ** To leave this list, send an email to [EMAIL PROTECTED] and put the word "LEAVE" in the BODY of the email.
