Hi Peta & Daniel,

The older Epson Printer Utility doesn't work in Snow Leopard.
In Snow Leopard it was replaced by "Epson Printer Utility Lite.app

You will find it in your Macintosh HD > Library > Printers > EPSON > 
InkJetPrinter2 > Utility > UTL - "Epson Printer Utility Lite.app"

And it is “Lite” – it shows a menu for printers, the Ink level status and 
buttons for “Nozzle Check” and “Head Cleaning”, but nothing else.

Cheers,
Ronni

On 06/04/2010, at 7:34 PM, Daniel Kerr wrote:

> 
> Hi Peta
> 
> You should have "Epson Printer Utility", which almost always gets installed
> if the CD was used to install it.
> You *may* find an alias to it in your Applications folder.
> If you don't then there should also be one installed in the following
> location.
> 
> NOTE: As the following is buried away in Library folders used by the system
> please don't move or change or rename anything in here, as all the folder
> structure is set a specific way the System requires it. Moving or changing
> things can have damaging effects to your computer.
> /end note. 
> 
> Macintosh HD - Library - Printers - EPSON - InkjetPrinter - Utilities
> 
> Inside here should be a Utility called Epson Printer Utility (may have a 1
> or 2 or 3 after it). If you run this it will allow you to do the Print Head
> clean.
> (If the alias for it isn't in the Application folder, once it's running then
> you can Control click on it's Dock icon and Choose "Keep in Dock", that way
> it's there for whenever you need it next, without having to and relook for
> it)
> 
> Once you open it, just follow you nose. It should bring up a window listing
> your model of printer, which you click next arrow, and it will show it's
> connected via USB. Once you click through enough arrows etc it will take you
> to a main "choice" window, where one of the options will be "Head Cleaning".
> 
> (Looks like this link, although not for your printer model):-
> <http://files.support.epson.com/htmldocs/r800__/r800__rf/softx_4.htm#epson%2
> 0printer%20utility%20functions%20b>
> (Or if the above link doesn't work, here's a tiny one)
> <http://tinyurl.com/yagu6k4>
> 
> That should get it working for you (hopefully).
> 
> Kind Regards
> Daniel
> 
> Sent from my iPhone
> 
> ---
> Daniel Kerr
> MacWizardry
> 
> Phone: 0414 795 960
> Email: <daniel @ macwizardry . com . au>
> Web:   <http://www.macwizardry.com.au>
> 
> 
> **For everything Macintosh**
> 
> 
> 
> On 6/4/10 7:16 PM, "peta belczowski" <[email protected]> wrote:
> 
>> 
>> Thanks for this, but no, as I explained to Ronni, this option has never come
>> up since we connected the Epson to the Mac (it used to show up with my 
>> Toshiba
>> pc).  So I cannot access in this way and there is definitely a problem with
>> horizontal lines.  (The printer therefore has not been cleaned for the past 2
>> years or so.)
>> 



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