Hi Ronni, Until recently I had always received an invoice on the 1st and a receipt a few days later. Two months ago I received an invoice but no receipt. It was incorporated with the invoice I received last month. This month I got nothing except an email today telling me to log on to get my invoice
When logging on failed to work I went through the 30 minute process involved with ringing up and being transferred from person to person. Apparently I've been migrated from Westnet's system to iinet's system and so no history is available not even the invoice dated 1 June and receipt dated a few days later. I made it clear I wasn't happy, having abandoned iinet from Westnet some years ago because of a lack of customer service from iinet. Until now I'd been very happy with Westnet. The receipt was emailed to me this morning after I'd called twice. Amnet has been suggested as an alternative but we're on Amnet at home and have frequent drop-outs over weekends as well as very slow speeds during the evening. Cheers, Michael. From: Ronda Brown <[email protected]> Reply-To: WAMUG Mailing List <[email protected]> Date: Fri, 10 Jun 2011 12:32:37 +0800 To: WAMUG Mailing List <[email protected]> Subject: Re: Westnet Invoices Hi Michael, I have not experienced what you have mentioned below. I¹m still receiving from Westnet an emailed Invoice on the 1st of the Month and then an emailed Receipt on the 5th of each Month. I don¹t have to login to my Account. Cheers, Ronni On 10/06/2011, at 11:52 AM, Michael Hawkins wrote: > Westnet has recently "upgraded" its invoicing system. It informed subscribers > of the change by sending out an email with subject heading "Your Westnet Phone > Invoice". The email starts with the salutation "Dear Valued Member." > > That is, of course, the generic indication that you are anything but. > > Until this month, each month Westnet has emailed an invoice followed a day or > two later by a receipt. > > Westnet now requires that customers log on to their account by logging on. I > don't know if all members have had the same difficulty > > I have had, but the invoices are not available to be viewed. Nor are receipts. > > Westnet's explanation is that: > 1. Customers have a download limit. > 2. If invoices and receipts are sent out automatically by Westnet, that may > cause the down load limit to be exceeded. > 3. Therefore, every customer must log-on and retrieve their account > information, and then download it. > 4. When Westnet gets the new system working, customers will be able to view > invoices and receipts on-line. > The lack of logic is appalling. > > Alternatively, Westnet/Iiinet's lack of technical expertise has been exposed. > > If receipt of an email from Westnet took the customer over the download limit, > why doesn't logging on and downloading the invoice have the same effect? > > The answer from Westnet is that is because the download is within the "Free > zone". > > So, why isn't an email plus attachment sent by Westnet to the customer within > the "Free zone"? > > Why has Westnet/iinet inflicted a new system on "Valued Customers", before > making sure the system works? > > Other questions are whether it is legal for Westnet/iinetl to use an automatic > payment system to pay itself before the customer receives an invoice and has > the opportunity to query it, and whether it is legal for Westnet/iinet to pay > itself and not send the customer an invoice. > > Note the use of the word "send". > > If this new system has been introduced to avoid the possibility of any > customer suffering an inconvenience because receipt of the invoice and > receipt of the receipt has caused the customer to exceed a monthly down load > limit, how many more customers are inconvenienced by having to log on, > navigate their way to the relevant webpage, and then download for themselves > the invoice and tax receipt? > > The answer is that every customer is inconvenienced by being required to log > on to (a) get the invoice and (b) log on again a few days later get the > receipt. > > Can anyone suggest an internet service provider for whom a "Valued Memberr" is > in fact, valued? > > Regards to all, > > Michael Hawkins. > > -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:[email protected]> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:[email protected]>
