And I can match that story. I got really pissed off with iinet,
switched to Westnet after many years - about the time when Michael
Whatshis name revealed his real modus operandi to get listed......
Now, I get the same iinet treatment from good old Westnet. Mind you,
it is VASTLY superior to Bigpond.
Bill
On 10/06/2011, at 4:09 PM, Michael Hawkins wrote:
Daniel,
Westnet used to send me a text based invoice/receipt, but have
stopped doing so. There's now a requirement that I log onto to the
website and find and download the receipt.
As far as I'm concerned, the customer shouldn't have to do that.
The invoice and the receipt should be sent to the customer. Doing
BAS statements takes enough time as it is. I don't see why Westnet's
new system should add to the pain.
I've been with Westnet for 7 or 8 years and was with iinet for
about 9 years before that but changed to Westnet in the days when
iinet thought nothing of putting customers on hold for 45 minutes or
so.
The previous problem I had with Westnet was last year when it
allocated my user name and email address to a new subscriber in
Brisbane, and then said I would have to change my subscription to
accommodate that. I refused to do so and now have listed as
alternative email addresses every permutation I could think of, of
my name. At the time I thought It rather bizarre that Westnet would
tell a customer of 7 or 8 years standing to take a running jump
because of a mistake that Westnet had made, but stayed with Westnet
because of its excellent service in the early days.
This debacle with invoices and receipts may be a glitch, but it
proves to be a deliberate move to save sending out emails with text
based invoice receipts, the last straw.
Regards,
Michael Hawkins.
From: Daniel Kerr <[email protected]>
Reply-To: WAMUG Mailing List <[email protected]>
Date: Fri, 10 Jun 2011 13:34:33 +0800
To: WAMUG Mailing List <[email protected]>
Subject: Re: Westnet Invoices
I'm not with Westnet, but iinet. I find their invoice system no
problem at all. I've been with them for about 7-8 years or more.
They send me a text based invoice with a link where I can log in and
get it again in PDF if needed from toolbox. Then about 10 days later
(or less) the amount gets charged to my credit card.
But never had any problem with it at all. So quite surprised Westnet
isn't similar.
Mind you, I know my invoice is about the same every month so don't
really check it in too much detail. :)
Hopefully it's just a "glitch" in the changeover :)
I find Westnet and iinet still very good and recommend to people if
asked.
Kind regards
Daniel
Sent from my iPhone
---
Daniel Kerr
MacWizardry
Phone: 0414 795 960
Email: [email protected]
Web: <http://www.macwizardry.com.au>
**For Everything Macintosh**
On 10/06/2011, at 1:04 PM, Ronda Brown <[email protected]> wrote:
Hi Severin,
I received for a short time awhile back, the email saying that the
invoice is available to view, but it quickly reverted back to my
receiving the emailed invoice PDF on the 1st of the month & then
the emailed Receipt on the 5th of the month.
Cheers,
Ronni
On 10/06/2011, at 12:49 PM, Severin Crisp wrote:
My experience too, more or less. I get an email 1 or 2 of month
reminding me that the invoice is available to view, and I log in
to do this. On the 5 day I get an email with the paid invoice
included.
Severin Crisp
On 10/06/2011, at 12:32 PM, Ronda Brown wrote:
Hi Michael,
I have not experienced what you have mentioned below.
I’m still receiving from Westnet an emailed Invoice on the 1st of
the Month and then an emailed Receipt on the 5th of each Month.
I don’t have to login to my Account.
Cheers,
Ronni
On 10/06/2011, at 11:52 AM, Michael Hawkins wrote:
Westnet has recently "upgraded" its invoicing system. It
informed subscribers of the change by sending out an email with
subject heading "Your Westnet Phone Invoice". The email starts
with the salutation "Dear Valued Member."
That is, of course, the generic indication that you are anything
but.
Until this month, each month Westnet has emailed an invoice
followed a day or two later by a receipt.
Westnet now requires that customers log on to their account by
logging on. I don't know if all members have had the same
difficulty
I have had, but the invoices are not available to be viewed. Nor
are receipts.
Westnet's explanation is that:
Customers have a download limit.
If invoices and receipts are sent out automatically by Westnet,
that may cause the down load limit to be exceeded.
Therefore, every customer must log-on and retrieve their account
information, and then download it.
When Westnet gets the new system working, customers will be able
to view invoices and receipts on-line.
The lack of logic is appalling.
Alternatively, Westnet/Iiinet's lack of technical expertise has
been exposed.
If receipt of an email from Westnet took the customer over the
download limit, why doesn't logging on and downloading the
invoice have the same effect?
The answer from Westnet is that is because the download is
within the "Free zone".
So, why isn't an email plus attachment sent by Westnet to the
customer within the "Free zone"?
Why has Westnet/iinet inflicted a new system on "Valued
Customers", before making sure the system works?
Other questions are whether it is legal for Westnet/iinetl to
use an automatic payment system to pay itself before the
customer receives an invoice and has the opportunity to query
it, and whether it is legal for Westnet/iinet to pay itself and
not send the customer an invoice.
Note the use of the word "send".
If this new system has been introduced to avoid the possibility
of any customer suffering an inconvenience because receipt of
the invoice and receipt of the receipt has caused the customer
to exceed a monthly down load limit, how many more customers are
inconvenienced by having to log on, navigate their way to the
relevant webpage, and then download for themselves the invoice
and tax receipt?
The answer is that every customer is inconvenienced by being
required to log on to (a) get the invoice and (b) log on again a
few days later get the receipt.
Can anyone suggest an internet service provider for whom a
"Valued Memberr" is in fact, valued?
Regards to all,
Michael Hawkins.
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