I'm not with Westnet, but iinet. I find their invoice system no problem at all. I've been with them for about 7-8 years or more. They send me a text based invoice with a link where I can log in and get it again in PDF if needed from toolbox. Then about 10 days later (or less) the amount gets charged to my credit card. But never had any problem with it at all. So quite surprised Westnet isn't similar. Mind you, I know my invoice is about the same every month so don't really check it in too much detail. :)
Hopefully it's just a "glitch" in the changeover :) I find Westnet and iinet still very good and recommend to people if asked. Kind regards Daniel Sent from my iPhone --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: [email protected] Web: <http://www.macwizardry.com.au> **For Everything Macintosh** On 10/06/2011, at 1:04 PM, Ronda Brown <[email protected]> wrote: > Hi Severin, > > I received for a short time awhile back, the email saying that the invoice is > available to view, but it quickly reverted back to my receiving the emailed > invoice PDF on the 1st of the month & then the emailed Receipt on the 5th of > the month. > > Cheers, > Ronni > > > On 10/06/2011, at 12:49 PM, Severin Crisp wrote: > >> My experience too, more or less. I get an email 1 or 2 of month reminding >> me that the invoice is available to view, and I log in to do this. On the 5 >> day I get an email with the paid invoice included. >> Severin Crisp >> >> On 10/06/2011, at 12:32 PM, Ronda Brown wrote: >> >>> Hi Michael, >>> >>> I have not experienced what you have mentioned below. >>> >>> I’m still receiving from Westnet an emailed Invoice on the 1st of the Month >>> and then an emailed Receipt on the 5th of each Month. >>> I don’t have to login to my Account. >>> >>> Cheers, >>> Ronni >>> >>> On 10/06/2011, at 11:52 AM, Michael Hawkins wrote: >>> >>>> Westnet has recently "upgraded" its invoicing system. It informed >>>> subscribers of the change by sending out an email with subject heading >>>> "Your Westnet Phone Invoice". The email starts with the salutation "Dear >>>> Valued Member." >>>> >>>> That is, of course, the generic indication that you are anything but. >>>> >>>> Until this month, each month Westnet has emailed an invoice followed a day >>>> or two later by a receipt. >>>> >>>> Westnet now requires that customers log on to their account by logging on. >>>> I don't know if all members have had the same difficulty >>>> >>>> I have had, but the invoices are not available to be viewed. Nor are >>>> receipts. >>>> >>>> Westnet's explanation is that: >>>> Customers have a download limit. >>>> If invoices and receipts are sent out automatically by Westnet, that may >>>> cause the down load limit to be exceeded. >>>> Therefore, every customer must log-on and retrieve their account >>>> information, and then download it. >>>> When Westnet gets the new system working, customers will be able to view >>>> invoices and receipts on-line. >>>> The lack of logic is appalling. >>>> >>>> Alternatively, Westnet/Iiinet's lack of technical expertise has been >>>> exposed. >>>> >>>> If receipt of an email from Westnet took the customer over the download >>>> limit, why doesn't logging on and downloading the invoice have the same >>>> effect? >>>> >>>> The answer from Westnet is that is because the download is within the >>>> "Free zone". >>>> >>>> So, why isn't an email plus attachment sent by Westnet to the customer >>>> within the "Free zone"? >>>> >>>> Why has Westnet/iinet inflicted a new system on "Valued Customers", before >>>> making sure the system works? >>>> >>>> Other questions are whether it is legal for Westnet/iinetl to use an >>>> automatic payment system to pay itself before the customer receives an >>>> invoice and has the opportunity to query it, and whether it is legal for >>>> Westnet/iinet to pay itself and not send the customer an invoice. >>>> >>>> Note the use of the word "send". >>>> >>>> If this new system has been introduced to avoid the possibility of any >>>> customer suffering an inconvenience because receipt of the invoice and >>>> receipt of the receipt has caused the customer to exceed a monthly down >>>> load limit, how many more customers are inconvenienced by having to log >>>> on, navigate their way to the relevant webpage, and then download for >>>> themselves the invoice and tax receipt? >>>> >>>> The answer is that every customer is inconvenienced by being required to >>>> log on to (a) get the invoice and (b) log on again a few days later get >>>> the receipt. >>>> >>>> Can anyone suggest an internet service provider for whom a "Valued >>>> Memberr" is in fact, valued? >>>> >>>> Regards to all, >>>> >>>> Michael Hawkins. >>>> >>>> >>> >>> > > > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Unsubscribe - <mailto:[email protected]> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:[email protected]>
