Well, here's my 2 Bob's worth (pun intended). I used to praise Westnet for their brilliant service - specifically, when making a service call, the option to leave your number (while STAYING IN THE QUE) and Westnet ring you back when it's your turn. Doing away with this appears to be just one of the many backward changes Westnet has made since the takeover.
Just the other day, I decided to change my plan to a plan that was $20 less per month, while remaining at the same speed. This used to take 3 or 4 clicks and be free. Now it takes many more clicks and in my frustration, I missed the bit that said I would be changed $30 for "downgrading" my plan (If you drive your Merc less, have you "downgraded" your car?). Also different to before, the change of plan was effective immediately - not mentioned at all during the process. As a result, I was shaped - with 3 weeks left in the month! Ahhhhh! I can handle a couple of days shaped but not 3 weeks. (To think that dialup used to be MUCH slower than shaped speeds today) So, after spending the weekend shaped, and then 15 minutes listening to the Westnet "advantages" when I rang accounts, they did allow me to revert back the the plan I was on and refund the charge. It's just I can no longer change plans freely, month to month. I've gone from a "Westnet is the best" to "Westnet's service has taken a big dive recently". Cheers Travis -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:[email protected]>
