Hi Peter & Chris, 10 Mbs connection speed seems to be a requirement for Rental Movies.
"For the best viewing experience when renting iTunes movies and TV shows on Apple TV (2nd generation), you need a broadband Internet connection. A sustained 6 Mbit/s or faster Internet connection is recommended for viewing High Definition movies and TV shows, and a sustained 2.5 Mbit/s or faster Internet connection is recommended for Standard Definition content. Internet connection speeds may vary depending on your ISP and other factors.” <http://support.apple.com/kb/TS3623> Cheers, Ronni 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt" 2.3GHz / 8GB / 750GB @ 7200rpm HD OS X 10.6.7 Snow Leopard Windows 7 Ultimate (under sufferance) On 12/06/2011, at 10:48 AM, Chris Stocks wrote: > > On 12/06/11 8:28 AM, Peter Crisp wrote: >> For the first time last night I purchased a movie to watch on the Apple TV. >> It was fine to watch through the preview which is no charge of course. But >> when I purchased the movie it says "Rented" up the top of screen but when >> pressing 'Play' it says after a moment "An error has occurred with this - >> try again later". So I did try again later quite a number of times both last >> night and this morning. I also tried with a second movie and just the same >> problem so I could eliminate the first movie as being the problem. Is there >> a help number to call for this or can someone extrapolate a setting I may >> not have set properly? >> >> Regards >> >> Peter. >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives -<http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines -<http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Unsubscribe -<mailto:[email protected]> >> >> > I've found renting movies hit and miss, sometimes works almost straight away > and other times takes hours to download and once didn't receive anything at > all but was charged. > > If you log into your ITunes account and go to purchase history you'll see a > "report a problem" button press on this to send an email with the problem > your having, they'll get back to you in one to two days and probably refund > the money within 7 days. > > I'm starting to think it's easier to rent from a video shop > > Chris > -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:[email protected]>
