Ok, thanks for all the feedback re this. I did a speedtest of my network - both wireless and hard connection with a LAN cable. ranged from 0.32 Mbit/s to 1.2 Mbit/s - so clearly I will have to wait for the NBN!!!
So i sought the refund per the Apple site thanks to Chris's advice. I did download the movie to my laptop iTunes which took around 4 hours and will watch that. I don't think there is much else I can do. Perhaps my modem (DLink DSL-G604T) is in need of upgrade. Is anyone with an Apple TV out there able to get HD with a DLink G604T? Thanks. Peter On 12/06/2011, at 5:37 PM, Chris Stocks wrote: > > On 12/06/11 5:14 PM, Ronda Brown wrote: >> Hi Peter& Chris, >> >> 10 Mbs connection speed seems to be a requirement for Rental Movies. >> >> "For the best viewing experience when renting iTunes movies and TV shows on >> Apple TV (2nd generation), you need a broadband Internet connection. A >> sustained 6 Mbit/s or faster Internet connection is recommended for viewing >> High Definition movies and TV shows, and a sustained 2.5 Mbit/s or faster >> Internet connection is recommended for Standard Definition content. Internet >> connection speeds may vary depending on your ISP and other factors.” >> >> <http://support.apple.com/kb/TS3623> >> >> Cheers, >> Ronni >> >> 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt" >> 2.3GHz / 8GB / 750GB @ 7200rpm HD >> >> OS X 10.6.7 Snow Leopard >> Windows 7 Ultimate (under sufferance) >> >> >> On 12/06/2011, at 10:48 AM, Chris Stocks wrote: >> >>> On 12/06/11 8:28 AM, Peter Crisp wrote: >>>> For the first time last night I purchased a movie to watch on the Apple >>>> TV. It was fine to watch through the preview which is no charge of course. >>>> But when I purchased the movie it says "Rented" up the top of screen but >>>> when pressing 'Play' it says after a moment "An error has occurred with >>>> this - try again later". So I did try again later quite a number of times >>>> both last night and this morning. I also tried with a second movie and >>>> just the same problem so I could eliminate the first movie as being the >>>> problem. Is there a help number to call for this or can someone >>>> extrapolate a setting I may not have set properly? >>>> >>>> Regards >>>> >>>> Peter. >>>> >>>> >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives -<http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines -<http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>> Unsubscribe -<mailto:wamug-unsubscr...@wamug.org.au> >>>> >>>> >>> I've found renting movies hit and miss, sometimes works almost straight >>> away and other times takes hours to download and once didn't receive >>> anything at all but was charged. >>> >>> If you log into your ITunes account and go to purchase history you'll see a >>> "report a problem" button press on this to send an email with the problem >>> your having, they'll get back to you in one to two days and probably refund >>> the money within 7 days. >>> >>> I'm starting to think it's easier to rent from a video shop >>> >>> Chris >>> >> >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives -<http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines -<http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Unsubscribe -<mailto:wamug-unsubscr...@wamug.org.au> >> >> > Thanks for the info Ronda, > I presumed it was my internet speed, mine is reliably 2.5-3Mbps but not fast > enough obviously for HD content. > > With my connection speed, renting from Apple needs to be planned ahead and > that combined with their way of "testing" your cc account with an additional > $3.99 charge and Sony's recent hacker troubles has seen me go back to the > video shop. > > Chris > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au> > -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au>
