On 12/06/11 5:14 PM, Ronda Brown wrote:
Hi Peter& Chris,
10 Mbs connection speed seems to be a requirement for Rental Movies.
"For the best viewing experience when renting iTunes movies and TV shows on
Apple TV (2nd generation), you need a broadband Internet connection. A sustained 6
Mbit/s or faster Internet connection is recommended for viewing High Definition
movies and TV shows, and a sustained 2.5 Mbit/s or faster Internet connection is
recommended for Standard Definition content. Internet connection speeds may vary
depending on your ISP and other factors.”
<http://support.apple.com/kb/TS3623>
Cheers,
Ronni
17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
2.3GHz / 8GB / 750GB @ 7200rpm HD
OS X 10.6.7 Snow Leopard
Windows 7 Ultimate (under sufferance)
On 12/06/2011, at 10:48 AM, Chris Stocks wrote:
On 12/06/11 8:28 AM, Peter Crisp wrote:
For the first time last night I purchased a movie to watch on the Apple TV. It was fine to watch
through the preview which is no charge of course. But when I purchased the movie it says
"Rented" up the top of screen but when pressing 'Play' it says after a moment "An
error has occurred with this - try again later". So I did try again later quite a number of
times both last night and this morning. I also tried with a second movie and just the same problem
so I could eliminate the first movie as being the problem. Is there a help number to call for this
or can someone extrapolate a setting I may not have set properly?
Regards
Peter.
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I've found renting movies hit and miss, sometimes works almost straight away
and other times takes hours to download and once didn't receive anything at all
but was charged.
If you log into your ITunes account and go to purchase history you'll see a "report
a problem" button press on this to send an email with the problem your having,
they'll get back to you in one to two days and probably refund the money within 7 days.
I'm starting to think it's easier to rent from a video shop
Chris
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Thanks for the info Ronda,
I presumed it was my internet speed, mine is reliably 2.5-3Mbps but not
fast enough obviously for HD content.
With my connection speed, renting from Apple needs to be planned ahead
and that combined with their way of "testing" your cc account with an
additional $3.99 charge and Sony's recent hacker troubles has seen me go
back to the video shop.
Chris
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