A slight progress perhaps but I'm now in Terminal...
I followed this advice given to the questioner on the attached weblink:
"Update: From your log file, it would appear that your have a Kernel Extension
that is causing this issue. Either it has a permissions problem, or is somehow
causing this annoying issue.
can you paste this line into Terminal, and post the results?
kextstat -kl | awk ' !/apple/ { print $6 $7 } '
and now I don't know how to interpret the Terminal message I get, relating to
AudioSupport and SoundFlower. Perhaps I should remove these apps. Whare would I
find their .kexts?
Last login: Thu Jun 27 14:57:13 on console
Regs-MacBook-Pro:~ Reg$ kextstat -kl | awk ' !/apple/ { print $6 $7 } '
com.AmbrosiaSW.AudioSupport(4.1.2)
com.Cycling74.driver.Soundflower(1.6.6)
Regs-MacBook-Pro:~ Reg$
Reg (Getting in deeper)
On 27/06/2013, at 3:18 pm, Reg Whitely <[email protected]> wrote:
> Yes Ronni, indeed I repaired both. I'm looking at this now as the error
> message
>
> NSUnderlyingError = "Error Domain=kextcache Code=71 \"The operation
> couldn\U2019t be completed. (kextcache error 71.)\"";
>
> http://apple.stackexchange.com/questions/66544/unexpected-error-when-installing-os-update-in-os-x
>
> Not sure about kext caches though. Looks scary
>
> Reg
>
>
> On 27/06/2013, at 3:12 pm, Ronda Brown <[email protected]> wrote:
>
>> Just quickly Reg,
>>
>> When booted into Recovery and opened Disk Utility-- Did you select your hard
>> drive entry (mfgr.'s ID and drive size) from the the left side list (not the
>> volume)?
>> Click on the 'Repair Disk button' on the lower right of the window.
>>
>> See if this will repair the boot helper partition.
>>
>>
>> Sent from Ronni's iPad4
>>
>> On 27/06/2013, at 2:41 PM, Reg Whitely <[email protected]> wrote:
>>
>>> Thanks Ronni and Daniel (yet again). I have followed your advice (as below)
>>> Ronni and repaired permissions and the disk. There didn't appear to be
>>> much wrong. Curiously when I senected the 10.8.4 disk to restart I got the
>>> message: "You can't change the startup disk to the selected disk. Building
>>> boot caches on boot helper partition failed." I needed to select the "shut
>>> down" option and then restart manually.
>>>
>>> I then reinstalled the 10.8.4 combo package and got the same 'failed'
>>> message. I've opened the Console and saved the log, but really don't
>>> understand it. I'm not sure I should post it to the list either as it's
>>> long and complicated. I'll put a shortened version below.
>>>
>>> Interestingly when I "Get Info" on my hard drive it tells me I can only
>>> read. I suspect that's not the problem as Elaine's iMac tells her that too
>>> and I installed the exact same combo update on it successfully yesterday
>>> (whilst mine was reinstalling Mountain Lion).
>>>
>>> I may need to resort to Daniel's advice and backup, erase and reinstall
>>> again, however I'd like to cover all other options first.
>>>
>>> The abbreviated log is:
>>>
>>> Jun 27 14:15:02 Regs-MacBook-Pro.local installd[313]: PackageKit: Install
>>> Failed: Error Domain=PKInstallErrorDomain Code=121 "An error occurred while
>>> updating system extension information." UserInfo=0x7fcc77752410
>>> {NSUnderlyingError=0x7fcc77a93860 "The operation couldn’t be completed.
>>> (kextcache error 71.)", NSLocalizedDescription=An error occurred while
>>> updating system extension information., arguments=(
>>> "-update-volume",
>>> "/",
>>> "-Installer"
>>> )} {
>>> NSLocalizedDescription = "An error occurred while updating system
>>> extension information.";
>>> NSUnderlyingError = "Error Domain=kextcache Code=71 \"The operation
>>> couldn\U2019t be completed. (kextcache error 71.)\"";
>>> arguments = (
>>> "-update-volume",
>>> "/",
>>> "-Installer"
>>> );
>>> }
>>> Jun 27 14:15:02 Regs-MacBook-Pro.local Installer[289]:
>>> install:didFailWithError:Error Domain=PKInstallErrorDomain Code=121 "An
>>> error occurred while updating system extension information."
>>> UserInfo=0x7fb1468bdf40 {arguments=(
>>> "-update-volume",
>>> "/",
>>> "-Installer"
>>> ), NSLocalizedDescription=An error occurred while updating system
>>> extension information., NSUnderlyingError=0x7fb146be9f00 "The operation
>>> couldn’t be completed. (kextcache error 71.)"}
>>> Jun 27 14:15:03 Regs-MacBook-Pro.local Installer[289]: Install failed: The
>>> Installer encountered an error that caused the installation to fail.
>>> Contact the software manufacturer for assistance.
>>> Jun 27 14:15:03 Regs-MacBook-Pro.local Installer[289]: IFDInstallController
>>> 42A424A0 state = 7
>>> Jun 27 14:15:03 Regs-MacBook-Pro.local Installer[289]: Displaying 'Install
>>> Failed' UI.
>>> Jun 27 14:15:03 Regs-MacBook-Pro.local Installer[289]: 'Install Failed' UI
>>> displayed message:'The Installer encountered an error that caused the
>>> installation to fail. Contact the software manufacturer for assistance.'.
>>> Jun 27 14:15:25 Regs-MacBook-Pro.local installd[313]: installd: Exiting.
>>>
>>>
>>> Does this make any sense?
>>>
>>> Reg
>>> (Thinking it must be 5 o'clock somewhere!)
>>>
>>>
>>>
>>> On 27/06/2013, at 1:33 pm, Ronda Brown <[email protected]> wrote:
>>>
>>>> 1. Open Disk Utility and Repair Permissions
>>>> 2. Then boot into Recovery and 'Repair the Disk' with Disk Utility.
>>>>
>>>> Then, try to install the Combo Update.
>>>>
>>>> Cheers,
>>>> Ronni
>>>>
>>>> Sent from Ronni's iPad4
>>>>
>>>> On 27/06/2013, at 11:48 AM, Reg Whitely <[email protected]> wrote:
>>>>
>>>>> Hi all
>>>>>
>>>>> I've just installed the 10.8.4 combo and again "still" receive the
>>>>> message "The installation failed. The installer encountered an error that
>>>>> caused the installation to fail. Contact the software manufacturer for
>>>>> assistance'".
>>>>>
>>>>> When I restarted the computer 10.8.4 has indeed been installed. This was
>>>>> the problem I was trying to solve by reinstalling OS X. What is happening
>>>>> in the system to cause this, does anyone know?
>>>>>
>>>>> Reg
>>>>>
>>>>>
>>>>> On 27/06/2013, at 11:25 am, Reg Whitely <[email protected]> wrote:
>>>>>
>>>>>> Thanks Daniel and Ronni
>>>>>>
>>>>>> As an update, I've followed your advice, made a bootable backup using
>>>>>> CCCloner, backed up to Time Machine, erased the SSD, reinstalled OS X
>>>>>> from Recovery via a net download, and then restored apps and data from
>>>>>> Time Machine. All seems Ok at this time.
>>>>>>
>>>>>> It wasn't quite as easy as that though, as after restarting with Opt
>>>>>> key, Disk Utility initially could not erase the disk as it "could not
>>>>>> dismount the disk", or words to that effect. Using Techtools Pro last
>>>>>> week, thinking it might fix the troubles I had with the computer, it had
>>>>>> installed an eDrive partition which simply could not be deleted. Disk
>>>>>> Utility could not repartition the SSD as again it "could not dismount
>>>>>> the disk". Eventually I was able to erase each of the separate
>>>>>> partitions but the eDrive partition remained, albeit I could rename it
>>>>>> something else. I'm not sure I wanted that to remain so I decided to use
>>>>>> the iMac and restarted the MacBook in Target Firewire mode. I used Disk
>>>>>> utility on the iMac to repartition the SSD back to one partition.
>>>>>>
>>>>>> Restarting the MacBook Pro with the Opt key down there was then no
>>>>>> Recovery Disk option (I guess I blew that away too) so the computer
>>>>>> prompted me to reinstall from the net, which I did.
>>>>>>
>>>>>> From there it was easy to reinstall the data from Time Machine.
>>>>>>
>>>>>> That entire process took around 6 hours, on and off. I was able to go
>>>>>> away and do other things as the Mountain Lion was dragged in through the
>>>>>> net!
>>>>>>
>>>>>> All a bit puzzling to me but as I said, all seems to be well but time
>>>>>> will tell - when the next OS X update is released perhaps.
>>>>>>
>>>>>> *Ah yes I note the installed ML is 10.8.3 so there is a combo update
>>>>>> waiting in my downloads folder to deal with after I finish this email,
>>>>>> so I'll post an update when that has been installed!
>>>>>>
>>>>>> Daniel, as an aside, I have received a response from Alsoft re Disk
>>>>>> Warrior and SSDs. I'll post it separately on-list. Look out for it as it
>>>>>> may raise some eyebrows and discussion ;-)
>>>>>>
>>>>>> Regards and thanks
>>>>>>
>>>>>> Reg
>>>>>
>>>>> -- The WA Macintosh User Group Mailing List --
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>>>
>>> Reg Whitely
>>>
>>> Home: 08 9921 7272
>>> Mob: 04 8899 7313
>>> Email: [email protected]
>>>
>>>
>>>
>>> -- The WA Macintosh User Group Mailing List --
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>> -- The WA Macintosh User Group Mailing List --
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>
> Reg Whitely
>
> Home: 08 9921 7272
> Mob: 04 8899 7313
> Email: [email protected]
>
>
>
Reg Whitely
Home: 08 9921 7272
Mob: 04 8899 7313
Email: [email protected]
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