Thanks Ronni and Daniel (yet again). I have followed your advice (as below)
Ronni and repaired permissions and the disk. There didn't appear to be much
wrong. Curiously when I senected the 10.8.4 disk to restart I got the message:
"You can't change the startup disk to the selected disk. Building boot caches
on boot helper partition failed." I needed to select the "shut down" option and
then restart manually.
I then reinstalled the 10.8.4 combo package and got the same 'failed' message.
I've opened the Console and saved the log, but really don't understand it. I'm
not sure I should post it to the list either as it's long and complicated. I'll
put a shortened version below.
Interestingly when I "Get Info" on my hard drive it tells me I can only read. I
suspect that's not the problem as Elaine's iMac tells her that too and I
installed the exact same combo update on it successfully yesterday (whilst mine
was reinstalling Mountain Lion).
I may need to resort to Daniel's advice and backup, erase and reinstall again,
however I'd like to cover all other options first.
The abbreviated log is:
Jun 27 14:15:02 Regs-MacBook-Pro.local installd[313]: PackageKit: Install
Failed: Error Domain=PKInstallErrorDomain Code=121 "An error occurred while
updating system extension information." UserInfo=0x7fcc77752410
{NSUnderlyingError=0x7fcc77a93860 "The operation couldn’t be completed.
(kextcache error 71.)", NSLocalizedDescription=An error occurred while updating
system extension information., arguments=(
"-update-volume",
"/",
"-Installer"
)} {
NSLocalizedDescription = "An error occurred while updating system
extension information.";
NSUnderlyingError = "Error Domain=kextcache Code=71 \"The operation
couldn\U2019t be completed. (kextcache error 71.)\"";
arguments = (
"-update-volume",
"/",
"-Installer"
);
}
Jun 27 14:15:02 Regs-MacBook-Pro.local Installer[289]:
install:didFailWithError:Error Domain=PKInstallErrorDomain Code=121 "An error
occurred while updating system extension information." UserInfo=0x7fb1468bdf40
{arguments=(
"-update-volume",
"/",
"-Installer"
), NSLocalizedDescription=An error occurred while updating system
extension information., NSUnderlyingError=0x7fb146be9f00 "The operation
couldn’t be completed. (kextcache error 71.)"}
Jun 27 14:15:03 Regs-MacBook-Pro.local Installer[289]: Install failed: The
Installer encountered an error that caused the installation to fail. Contact
the software manufacturer for assistance.
Jun 27 14:15:03 Regs-MacBook-Pro.local Installer[289]: IFDInstallController
42A424A0 state = 7
Jun 27 14:15:03 Regs-MacBook-Pro.local Installer[289]: Displaying 'Install
Failed' UI.
Jun 27 14:15:03 Regs-MacBook-Pro.local Installer[289]: 'Install Failed' UI
displayed message:'The Installer encountered an error that caused the
installation to fail. Contact the software manufacturer for assistance.'.
Jun 27 14:15:25 Regs-MacBook-Pro.local installd[313]: installd: Exiting.
Does this make any sense?
Reg
(Thinking it must be 5 o'clock somewhere!)
On 27/06/2013, at 1:33 pm, Ronda Brown <[email protected]> wrote:
> 1. Open Disk Utility and Repair Permissions
> 2. Then boot into Recovery and 'Repair the Disk' with Disk Utility.
>
> Then, try to install the Combo Update.
>
> Cheers,
> Ronni
>
> Sent from Ronni's iPad4
>
> On 27/06/2013, at 11:48 AM, Reg Whitely <[email protected]> wrote:
>
>> Hi all
>>
>> I've just installed the 10.8.4 combo and again "still" receive the message
>> "The installation failed. The installer encountered an error that caused the
>> installation to fail. Contact the software manufacturer for assistance'".
>>
>> When I restarted the computer 10.8.4 has indeed been installed. This was the
>> problem I was trying to solve by reinstalling OS X. What is happening in the
>> system to cause this, does anyone know?
>>
>> Reg
>>
>>
>> On 27/06/2013, at 11:25 am, Reg Whitely <[email protected]> wrote:
>>
>>> Thanks Daniel and Ronni
>>>
>>> As an update, I've followed your advice, made a bootable backup using
>>> CCCloner, backed up to Time Machine, erased the SSD, reinstalled OS X from
>>> Recovery via a net download, and then restored apps and data from Time
>>> Machine. All seems Ok at this time.
>>>
>>> It wasn't quite as easy as that though, as after restarting with Opt key,
>>> Disk Utility initially could not erase the disk as it "could not dismount
>>> the disk", or words to that effect. Using Techtools Pro last week, thinking
>>> it might fix the troubles I had with the computer, it had installed an
>>> eDrive partition which simply could not be deleted. Disk Utility could not
>>> repartition the SSD as again it "could not dismount the disk". Eventually
>>> I was able to erase each of the separate partitions but the eDrive
>>> partition remained, albeit I could rename it something else. I'm not sure I
>>> wanted that to remain so I decided to use the iMac and restarted the
>>> MacBook in Target Firewire mode. I used Disk utility on the iMac to
>>> repartition the SSD back to one partition.
>>>
>>> Restarting the MacBook Pro with the Opt key down there was then no Recovery
>>> Disk option (I guess I blew that away too) so the computer prompted me to
>>> reinstall from the net, which I did.
>>>
>>> From there it was easy to reinstall the data from Time Machine.
>>>
>>> That entire process took around 6 hours, on and off. I was able to go away
>>> and do other things as the Mountain Lion was dragged in through the net!
>>>
>>> All a bit puzzling to me but as I said, all seems to be well but time will
>>> tell - when the next OS X update is released perhaps.
>>>
>>> *Ah yes I note the installed ML is 10.8.3 so there is a combo update
>>> waiting in my downloads folder to deal with after I finish this email, so
>>> I'll post an update when that has been installed!
>>>
>>> Daniel, as an aside, I have received a response from Alsoft re Disk Warrior
>>> and SSDs. I'll post it separately on-list. Look out for it as it may raise
>>> some eyebrows and discussion ;-)
>>>
>>> Regards and thanks
>>>
>>> Reg
>>
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Reg Whitely
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