Yes Ronni, indeed I repaired both. I'm looking at this now as the error message
NSUnderlyingError = "Error Domain=kextcache Code=71 \"The operation couldn\U2019t be completed. (kextcache error 71.)\""; http://apple.stackexchange.com/questions/66544/unexpected-error-when-installing-os-update-in-os-x Not sure about kext caches though. Looks scary Reg On 27/06/2013, at 3:12 pm, Ronda Brown <[email protected]> wrote: > Just quickly Reg, > > When booted into Recovery and opened Disk Utility-- Did you select your hard > drive entry (mfgr.'s ID and drive size) from the the left side list (not the > volume)? > Click on the 'Repair Disk button' on the lower right of the window. > > See if this will repair the boot helper partition. > > > Sent from Ronni's iPad4 > > On 27/06/2013, at 2:41 PM, Reg Whitely <[email protected]> wrote: > >> Thanks Ronni and Daniel (yet again). I have followed your advice (as below) >> Ronni and repaired permissions and the disk. There didn't appear to be much >> wrong. Curiously when I senected the 10.8.4 disk to restart I got the >> message: "You can't change the startup disk to the selected disk. Building >> boot caches on boot helper partition failed." I needed to select the "shut >> down" option and then restart manually. >> >> I then reinstalled the 10.8.4 combo package and got the same 'failed' >> message. I've opened the Console and saved the log, but really don't >> understand it. I'm not sure I should post it to the list either as it's long >> and complicated. I'll put a shortened version below. >> >> Interestingly when I "Get Info" on my hard drive it tells me I can only >> read. I suspect that's not the problem as Elaine's iMac tells her that too >> and I installed the exact same combo update on it successfully yesterday >> (whilst mine was reinstalling Mountain Lion). >> >> I may need to resort to Daniel's advice and backup, erase and reinstall >> again, however I'd like to cover all other options first. >> >> The abbreviated log is: >> >> Jun 27 14:15:02 Regs-MacBook-Pro.local installd[313]: PackageKit: Install >> Failed: Error Domain=PKInstallErrorDomain Code=121 "An error occurred while >> updating system extension information." UserInfo=0x7fcc77752410 >> {NSUnderlyingError=0x7fcc77a93860 "The operation couldn’t be completed. >> (kextcache error 71.)", NSLocalizedDescription=An error occurred while >> updating system extension information., arguments=( >> "-update-volume", >> "/", >> "-Installer" >> )} { >> NSLocalizedDescription = "An error occurred while updating system >> extension information."; >> NSUnderlyingError = "Error Domain=kextcache Code=71 \"The operation >> couldn\U2019t be completed. (kextcache error 71.)\""; >> arguments = ( >> "-update-volume", >> "/", >> "-Installer" >> ); >> } >> Jun 27 14:15:02 Regs-MacBook-Pro.local Installer[289]: >> install:didFailWithError:Error Domain=PKInstallErrorDomain Code=121 "An >> error occurred while updating system extension information." >> UserInfo=0x7fb1468bdf40 {arguments=( >> "-update-volume", >> "/", >> "-Installer" >> ), NSLocalizedDescription=An error occurred while updating system >> extension information., NSUnderlyingError=0x7fb146be9f00 "The operation >> couldn’t be completed. (kextcache error 71.)"} >> Jun 27 14:15:03 Regs-MacBook-Pro.local Installer[289]: Install failed: The >> Installer encountered an error that caused the installation to fail. Contact >> the software manufacturer for assistance. >> Jun 27 14:15:03 Regs-MacBook-Pro.local Installer[289]: IFDInstallController >> 42A424A0 state = 7 >> Jun 27 14:15:03 Regs-MacBook-Pro.local Installer[289]: Displaying 'Install >> Failed' UI. >> Jun 27 14:15:03 Regs-MacBook-Pro.local Installer[289]: 'Install Failed' UI >> displayed message:'The Installer encountered an error that caused the >> installation to fail. Contact the software manufacturer for assistance.'. >> Jun 27 14:15:25 Regs-MacBook-Pro.local installd[313]: installd: Exiting. >> >> >> Does this make any sense? >> >> Reg >> (Thinking it must be 5 o'clock somewhere!) >> >> >> >> On 27/06/2013, at 1:33 pm, Ronda Brown <[email protected]> wrote: >> >>> 1. Open Disk Utility and Repair Permissions >>> 2. Then boot into Recovery and 'Repair the Disk' with Disk Utility. >>> >>> Then, try to install the Combo Update. >>> >>> Cheers, >>> Ronni >>> >>> Sent from Ronni's iPad4 >>> >>> On 27/06/2013, at 11:48 AM, Reg Whitely <[email protected]> wrote: >>> >>>> Hi all >>>> >>>> I've just installed the 10.8.4 combo and again "still" receive the message >>>> "The installation failed. The installer encountered an error that caused >>>> the installation to fail. Contact the software manufacturer for >>>> assistance'". >>>> >>>> When I restarted the computer 10.8.4 has indeed been installed. This was >>>> the problem I was trying to solve by reinstalling OS X. What is happening >>>> in the system to cause this, does anyone know? >>>> >>>> Reg >>>> >>>> >>>> On 27/06/2013, at 11:25 am, Reg Whitely <[email protected]> wrote: >>>> >>>>> Thanks Daniel and Ronni >>>>> >>>>> As an update, I've followed your advice, made a bootable backup using >>>>> CCCloner, backed up to Time Machine, erased the SSD, reinstalled OS X >>>>> from Recovery via a net download, and then restored apps and data from >>>>> Time Machine. All seems Ok at this time. >>>>> >>>>> It wasn't quite as easy as that though, as after restarting with Opt key, >>>>> Disk Utility initially could not erase the disk as it "could not dismount >>>>> the disk", or words to that effect. Using Techtools Pro last week, >>>>> thinking it might fix the troubles I had with the computer, it had >>>>> installed an eDrive partition which simply could not be deleted. Disk >>>>> Utility could not repartition the SSD as again it "could not dismount >>>>> the disk". Eventually I was able to erase each of the separate partitions >>>>> but the eDrive partition remained, albeit I could rename it something >>>>> else. I'm not sure I wanted that to remain so I decided to use the iMac >>>>> and restarted the MacBook in Target Firewire mode. I used Disk utility on >>>>> the iMac to repartition the SSD back to one partition. >>>>> >>>>> Restarting the MacBook Pro with the Opt key down there was then no >>>>> Recovery Disk option (I guess I blew that away too) so the computer >>>>> prompted me to reinstall from the net, which I did. >>>>> >>>>> From there it was easy to reinstall the data from Time Machine. >>>>> >>>>> That entire process took around 6 hours, on and off. I was able to go >>>>> away and do other things as the Mountain Lion was dragged in through the >>>>> net! >>>>> >>>>> All a bit puzzling to me but as I said, all seems to be well but time >>>>> will tell - when the next OS X update is released perhaps. >>>>> >>>>> *Ah yes I note the installed ML is 10.8.3 so there is a combo update >>>>> waiting in my downloads folder to deal with after I finish this email, so >>>>> I'll post an update when that has been installed! >>>>> >>>>> Daniel, as an aside, I have received a response from Alsoft re Disk >>>>> Warrior and SSDs. I'll post it separately on-list. Look out for it as it >>>>> may raise some eyebrows and discussion ;-) >>>>> >>>>> Regards and thanks >>>>> >>>>> Reg >>>> >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>> Settings & Unsubscribe - >>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> Reg Whitely >> >> Home: 08 9921 7272 >> Mob: 04 8899 7313 >> Email: [email protected] >> >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> Reg Whitely Home: 08 9921 7272 Mob: 04 8899 7313 Email: [email protected]
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