Just quickly Reg, When booted into Recovery and opened Disk Utility-- Did you select your hard drive entry (mfgr.'s ID and drive size) from the the left side list (not the volume)? Click on the 'Repair Disk button' on the lower right of the window.
See if this will repair the boot helper partition. Sent from Ronni's iPad4 On 27/06/2013, at 2:41 PM, Reg Whitely <[email protected]> wrote: > Thanks Ronni and Daniel (yet again). I have followed your advice (as below) > Ronni and repaired permissions and the disk. There didn't appear to be much > wrong. Curiously when I senected the 10.8.4 disk to restart I got the > message: "You can't change the startup disk to the selected disk. Building > boot caches on boot helper partition failed." I needed to select the "shut > down" option and then restart manually. > > I then reinstalled the 10.8.4 combo package and got the same 'failed' > message. I've opened the Console and saved the log, but really don't > understand it. I'm not sure I should post it to the list either as it's long > and complicated. I'll put a shortened version below. > > Interestingly when I "Get Info" on my hard drive it tells me I can only read. > I suspect that's not the problem as Elaine's iMac tells her that too and I > installed the exact same combo update on it successfully yesterday (whilst > mine was reinstalling Mountain Lion). > > I may need to resort to Daniel's advice and backup, erase and reinstall > again, however I'd like to cover all other options first. > > The abbreviated log is: > > Jun 27 14:15:02 Regs-MacBook-Pro.local installd[313]: PackageKit: Install > Failed: Error Domain=PKInstallErrorDomain Code=121 "An error occurred while > updating system extension information." UserInfo=0x7fcc77752410 > {NSUnderlyingError=0x7fcc77a93860 "The operation couldn’t be completed. > (kextcache error 71.)", NSLocalizedDescription=An error occurred while > updating system extension information., arguments=( > "-update-volume", > "/", > "-Installer" > )} { > NSLocalizedDescription = "An error occurred while updating system > extension information."; > NSUnderlyingError = "Error Domain=kextcache Code=71 \"The operation > couldn\U2019t be completed. (kextcache error 71.)\""; > arguments = ( > "-update-volume", > "/", > "-Installer" > ); > } > Jun 27 14:15:02 Regs-MacBook-Pro.local Installer[289]: > install:didFailWithError:Error Domain=PKInstallErrorDomain Code=121 "An error > occurred while updating system extension information." > UserInfo=0x7fb1468bdf40 {arguments=( > "-update-volume", > "/", > "-Installer" > ), NSLocalizedDescription=An error occurred while updating system > extension information., NSUnderlyingError=0x7fb146be9f00 "The operation > couldn’t be completed. (kextcache error 71.)"} > Jun 27 14:15:03 Regs-MacBook-Pro.local Installer[289]: Install failed: The > Installer encountered an error that caused the installation to fail. Contact > the software manufacturer for assistance. > Jun 27 14:15:03 Regs-MacBook-Pro.local Installer[289]: IFDInstallController > 42A424A0 state = 7 > Jun 27 14:15:03 Regs-MacBook-Pro.local Installer[289]: Displaying 'Install > Failed' UI. > Jun 27 14:15:03 Regs-MacBook-Pro.local Installer[289]: 'Install Failed' UI > displayed message:'The Installer encountered an error that caused the > installation to fail. Contact the software manufacturer for assistance.'. > Jun 27 14:15:25 Regs-MacBook-Pro.local installd[313]: installd: Exiting. > > > Does this make any sense? > > Reg > (Thinking it must be 5 o'clock somewhere!) > > > > On 27/06/2013, at 1:33 pm, Ronda Brown <[email protected]> wrote: > >> 1. Open Disk Utility and Repair Permissions >> 2. Then boot into Recovery and 'Repair the Disk' with Disk Utility. >> >> Then, try to install the Combo Update. >> >> Cheers, >> Ronni >> >> Sent from Ronni's iPad4 >> >> On 27/06/2013, at 11:48 AM, Reg Whitely <[email protected]> wrote: >> >>> Hi all >>> >>> I've just installed the 10.8.4 combo and again "still" receive the message >>> "The installation failed. The installer encountered an error that caused >>> the installation to fail. Contact the software manufacturer for >>> assistance'". >>> >>> When I restarted the computer 10.8.4 has indeed been installed. This was >>> the problem I was trying to solve by reinstalling OS X. What is happening >>> in the system to cause this, does anyone know? >>> >>> Reg >>> >>> >>> On 27/06/2013, at 11:25 am, Reg Whitely <[email protected]> wrote: >>> >>>> Thanks Daniel and Ronni >>>> >>>> As an update, I've followed your advice, made a bootable backup using >>>> CCCloner, backed up to Time Machine, erased the SSD, reinstalled OS X from >>>> Recovery via a net download, and then restored apps and data from Time >>>> Machine. All seems Ok at this time. >>>> >>>> It wasn't quite as easy as that though, as after restarting with Opt key, >>>> Disk Utility initially could not erase the disk as it "could not dismount >>>> the disk", or words to that effect. Using Techtools Pro last week, >>>> thinking it might fix the troubles I had with the computer, it had >>>> installed an eDrive partition which simply could not be deleted. Disk >>>> Utility could not repartition the SSD as again it "could not dismount the >>>> disk". Eventually I was able to erase each of the separate partitions but >>>> the eDrive partition remained, albeit I could rename it something else. >>>> I'm not sure I wanted that to remain so I decided to use the iMac and >>>> restarted the MacBook in Target Firewire mode. I used Disk utility on the >>>> iMac to repartition the SSD back to one partition. >>>> >>>> Restarting the MacBook Pro with the Opt key down there was then no >>>> Recovery Disk option (I guess I blew that away too) so the computer >>>> prompted me to reinstall from the net, which I did. >>>> >>>> From there it was easy to reinstall the data from Time Machine. >>>> >>>> That entire process took around 6 hours, on and off. I was able to go away >>>> and do other things as the Mountain Lion was dragged in through the net! >>>> >>>> All a bit puzzling to me but as I said, all seems to be well but time will >>>> tell - when the next OS X update is released perhaps. >>>> >>>> *Ah yes I note the installed ML is 10.8.3 so there is a combo update >>>> waiting in my downloads folder to deal with after I finish this email, so >>>> I'll post an update when that has been installed! >>>> >>>> Daniel, as an aside, I have received a response from Alsoft re Disk >>>> Warrior and SSDs. I'll post it separately on-list. Look out for it as it >>>> may raise some eyebrows and discussion ;-) >>>> >>>> Regards and thanks >>>> >>>> Reg >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > Reg Whitely > > Home: 08 9921 7272 > Mob: 04 8899 7313 > Email: [email protected] > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
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