Hi Severin, I wrote them a letter, you know the type with paper and a stamp, outlining these problems and the very succinct steps their own online operator had described to me, but were previously no where to be found on their site. I suggested they do something about this, ie. simply putting online what their operators already know. I've not checked to see what has changed, but I'd like to think I made some kind of difference.
I agree with what you found that Firefox is the browser to choose when interacting with the ATO, and Safari is clearly not. Pleased it worked out for you. Tim On 04/07/2013, at 10:32 PM, Severin Crisp <[email protected]> wrote: > Many thanks Tim. The ATO have a list of Mac things to do to overcome the > Java problem initiated by Apple removing a Java plugin from recent system > updates. I have done all those but still Safari fails though currently > Firefox seems fine. I will do this quarterly return tomorrow and then like > you possibly forget it all in three months time! > Regards > Severin > > > On 04/07/2013, at 5:54 PM, Tim Law <[email protected]> wrote: > >> Hi Severin, >> >> In April I posted the following to WAMUG, and kept a copy for myself as I >> was sure to forget three months on. It may work for you this time. >> >> Regards >> >> Tim >> >>> Good Morning, >>> >>> I use the ATO Business Portal to lodge my activity statements each three >>> months. Each time one of my browsers seem to work better than the others, >>> and the time between lodgements is too long to remember which works best. >>> This time, none of them would work, but I have eventually worked out the >>> solution and figure others might find it handy too given it is activity >>> statement time. I didn't figure this out by myself, and was helped by the >>> ATO Tech support phone service. >>> >>> The issue is Java. The ATO site requires the Java plugin to be working. Yet >>> most of us have turned Java off following the info on this list. >>> >>> These instructions assume you have connected to the ATO business portal >>> correctly in the past, that you have their correct security certificates >>> etc. >>> >>> Using Firefox - not Safari or Chrome - go to the menu item Tools - Add Ons. >>> Find the Java Applet Plug In and Enable it. >>> >>> To test to see if it is working okay, go to >>> http://www.java.com/en/download/testjava.jsp >>> >>> Assuming you see the Java logo's, then you are good to go back to the ATO >>> Business Portal. >>> >>> After I finished the ATO transactions, I turned OFF the plug in again. >>> >>> This needs to be repeated every time Java do an update, so most likely for >>> every Activity statement until something sensible is resolved. >>> >>> Hope this helps. >>> >>> >>> Tim >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> >> >> On 04/07/2013, at 5:09 PM, Severin Crisp <[email protected]> wrote: >> >>> eTax for Mac is here with no problems as far as I can see and that is >>> great. Another snag has emerged from the mire. For years I have used ECI >>> Client for lodging GST and that has been great. For a variety of reasons, >>> and on the advice of the ATO, I have done as I have meant to do and >>> switched to using the Business Portal. After much carrying on, installing >>> Oracle Java etc I have finally been able to download and install my Auskey. >>> Interestingly, I can not see any sight of it, or the Auskey software >>> anywhere. The real annoyance is that Safari hangs at the Authentication >>> Screen, however I can proceed with Firefox. Popups are disabled (Firefox >>> was neat on that issue, giving me a query for designated disabling) and all >>> other things are equal as far as I can see. 10.8.4 and Safari 6.0.5 >>> I am sure some experienced portallers out there can give me a pointer. >>> Severin Crisp >>> ____________________________________________________ >>> >>> Assoc Prof R Severin Crisp, FAIP, FIP, CPhys >>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia >>> ph (08) 9842 1950 ( Int'l +61 8 9842 1950) >>> mail to: [email protected] >>> ____________________________________________________ >>> >>> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > ____________________________________________________ > > Assoc Prof R Severin Crisp, FAIP, FIP, CPhys > 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia > ph (08) 9842 1950 ( Int'l +61 8 9842 1950) > mail to: [email protected] > ____________________________________________________ > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
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