There is plenty of adverse reaction to ATO's poor effort. One such article found here:
/Quote: A web-based version would allow users of almost any computing device — including Apple and Android smartphones or tablets — to fill out their tax return in a web browser such as Firefox, Internet Explorer, Safari or Google Chrome. It would also remove the need to install the application on a computer's hard drive or flash memory, meaning it could be used on public PCs in libraries. /End Quote Read more: http://www.smh.com.au/it-pro/government-it/experts-criticise-tax-offices-jarring-etax-20130704-hv0px.html#ixzz2Y8N89LvV Sent from Ronni's iPad4 On 05/07/2013, at 10:19 AM, Severin Crisp <[email protected]> wrote: > Thanks, Ronni. Yes, I had found all that and done all that and still Safari > hangs at the Authentication screen. > SEverin > > On 05/07/2013, at 7:00 AM, Ronda Brown <[email protected]> wrote: > >> Hi Tim & Severin, >> >> <http://forums.whirlpool.net.au/archive/1999743> >> /Begin Quote: >> To those who use the AusKey system you will find that it no longer works on >> OSX 10.7 or above. This is due to the way OSX 10.7/10.8 handle the Java >> environment. Without going into lengthy detail, it doesn't work properly any >> longer and needs to be patched. >> Below are the instructions to get the AusKey and business portal all working >> again. >> INSTALL JAVA >> The first thing you need to do is download the latest Java Version 7, Update >> 9 from here: http://java.com/en/download/index.jsp >> >> PATCH JAVA >> The next step is to patch it so it works. It's easy and simple to do. >> Follows these steps closely: >> >> 1. Open your internet browser or click on the link below to go to the Oracle >> web site >> http://www.oracle.com/technetwork/java/javase/downloads/jce-7-download-432124.html >> 2. Download "UnlimitedJCEPolicyJDK7.zip" from the Oracle website. >> 3. Once downloaded you can double click on the zip archive and drag the >> files to the desktop. >> 4. Go to Finder then Applications; In the Search box enter >> JavaAppletPlugin.plugin >> 5. Once the file has been found Control+click on the JavaAppletPlugin.plugin >> file >> Select "Show package contents" >> 6. Navigate to Contents/Home/lib/security >> 7. In the security folder replace "local_policy.jar" and >> "US_export_policy.jar" with the downloaded files; you will need to authorise >> the replacement with your administrator password. >> Disabling the Java Cache >> 1. Click on the Apple icon and then System Preferences and open the Java >> control panel. >> 2. Under general, temporary internet files open “settings”. >> 3. Un-tick keep temporary files on my computer” and then OK. >> Once complete, attempt to access the ATO Online Service of your choice. >> I hope that solves the problem for anyone who has been pulling their hair >> out. >> /End Quote >> >> Sent from Ronni's iPad4 >> >> On 04/07/2013, at 11:00 PM, Tim Law <[email protected]> wrote: >> >>> Hi Severin, >>> >>> I wrote them a letter, you know the type with paper and a stamp, outlining >>> these problems and the very succinct steps their own online operator had >>> described to me, but were previously no where to be found on their site. I >>> suggested they do something about this, ie. simply putting online what >>> their operators already know. I've not checked to see what has changed, but >>> I'd like to think I made some kind of difference. >>> >>> I agree with what you found that Firefox is the browser to choose when >>> interacting with the ATO, and Safari is clearly not. >>> >>> Pleased it worked out for you. >>> >>> Tim >>> >>> >>> On 04/07/2013, at 10:32 PM, Severin Crisp <[email protected]> wrote: >>> >>>> Many thanks Tim. The ATO have a list of Mac things to do to overcome >>>> the Java problem initiated by Apple removing a Java plugin from recent >>>> system updates. I have done all those but still Safari fails though >>>> currently Firefox seems fine. I will do this quarterly return tomorrow >>>> and then like you possibly forget it all in three months time! >>>> Regards >>>> Severin >>>> >>>> >>>> On 04/07/2013, at 5:54 PM, Tim Law <[email protected]> wrote: >>>> >>>>> Hi Severin, >>>>> >>>>> In April I posted the following to WAMUG, and kept a copy for myself as I >>>>> was sure to forget three months on. It may work for you this time. >>>>> >>>>> Regards >>>>> >>>>> Tim >>>>> >>>>>> Good Morning, >>>>>> >>>>>> I use the ATO Business Portal to lodge my activity statements each three >>>>>> months. Each time one of my browsers seem to work better than the >>>>>> others, and the time between lodgements is too long to remember which >>>>>> works best. This time, none of them would work, but I have eventually >>>>>> worked out the solution and figure others might find it handy too given >>>>>> it is activity statement time. I didn't figure this out by myself, and >>>>>> was helped by the ATO Tech support phone service. >>>>>> >>>>>> The issue is Java. The ATO site requires the Java plugin to be working. >>>>>> Yet most of us have turned Java off following the info on this list. >>>>>> >>>>>> These instructions assume you have connected to the ATO business portal >>>>>> correctly in the past, that you have their correct security certificates >>>>>> etc. >>>>>> >>>>>> Using Firefox - not Safari or Chrome - go to the menu item Tools - Add >>>>>> Ons. >>>>>> Find the Java Applet Plug In and Enable it. >>>>>> >>>>>> To test to see if it is working okay, go to >>>>>> http://www.java.com/en/download/testjava.jsp >>>>>> >>>>>> Assuming you see the Java logo's, then you are good to go back to the >>>>>> ATO Business Portal. >>>>>> >>>>>> After I finished the ATO transactions, I turned OFF the plug in again. >>>>>> >>>>>> This needs to be repeated every time Java do an update, so most likely >>>>>> for every Activity statement until something sensible is resolved. >>>>>> >>>>>> Hope this helps. >>>>>> >>>>>> >>>>>> Tim >>>>>> -- The WA Macintosh User Group Mailing List -- >>>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>>> Settings & Unsubscribe - >>>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>>> >>>>> >>>>> >>>>> On 04/07/2013, at 5:09 PM, Severin Crisp <[email protected]> wrote: >>>>> >>>>>> eTax for Mac is here with no problems as far as I can see and that is >>>>>> great. Another snag has emerged from the mire. For years I have used >>>>>> ECI Client for lodging GST and that has been great. For a variety of >>>>>> reasons, and on the advice of the ATO, I have done as I have meant to do >>>>>> and switched to using the Business Portal. After much carrying on, >>>>>> installing Oracle Java etc I have finally been able to download and >>>>>> install my Auskey. Interestingly, I can not see any sight of it, or the >>>>>> Auskey software anywhere. The real annoyance is that Safari hangs at >>>>>> the Authentication Screen, however I can proceed with Firefox. Popups >>>>>> are disabled (Firefox was neat on that issue, giving me a query for >>>>>> designated disabling) and all other things are equal as far as I can >>>>>> see. 10.8.4 and Safari 6.0.5 >>>>>> I am sure some experienced portallers out there can give me a pointer. >>>>>> Severin Crisp >>>>>> ____________________________________________________ >>
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