Thank you Ronni It is for this reason I am loathe to shut down in this way but in practice there is a point where it may be necessary.
As a matter of interest the update of my iMac, which has many more programs on it and is more likely to contain some forgotten rogues, went without a hitch. I think perhaps we have come to the point where we can move on from this problem. Thank you for your interest Barry > On 18 Nov 2014, at 5:41 pm, Ronda Brown <[email protected]> wrote: > > Hi Barry, > >> I am more interested in your thoughts on coping with such a freeze and >> whether you have any suggestions on a course of action other than shutting >> down by means of the power? I have always been loathe to shut down by >> turning off the power. > > I am a strong advocate (as is Apple) that you should NEVER interrupt the > installation process once you have started to update your system. > I'm loathe to ever suggest a 'Force Shutdown' by holding the Power button > during an OS X installation! > Doing this is NOT recommended as it has a high likelihood of interrupting the > installation process and causing something to go wrong, such as "Data loss". > > Only ever do this if you have made a thorough backup of your Mac and > understand that you may lose all data that is not backed up. > I've seen computer operating systems 'hosed' because of this. Which then > required a "clean install" of the operating system. > > I suggest that people just 'Wait It Out', sometimes it can take several hours > as the installation completes (depending on your Mac's system). Being patient > almost always resolves it. > > What you could have done to see what was going on behind the scenes was to, > hit Command+L to bring up the installation log. This shows exactly what's > being transferred or copied. > > Any Virus Protection program such as McAfee AV has been known to cause a > Freeze/stall when installing an OS X update. > Again it is important to: > 1. Make a full backup, ideally you should have a bootable clone of your > system that enables you to revert to the previous pre-update state. > 2. Turn OFF sleep for both screen and hard disk. > Turn OFF Time Machine > 3. Disconnect all peripherals except keyboard & mouse > 4. Repair Permissions in Disk Utility > 5. Verify the state of your hard disk using Disk Utility. If any faults are > reported, restart into Recovery Mode - go to Utilities > Disk Utility and > Repair your startup disk. > > At least then you can be 'reasonably' certain that your system does not > contain any obvious faults that might cause an update/upgrade to fail. > > Cheers, > Ronni > Sent from Ronni's iPad4 > > On 18 Nov 2014, at 3:11 pm, Barry Sexstone <[email protected] > <mailto:[email protected]>> wrote: > >> Hi Ronni >> >> The installation stalled at the end of the restart and never got to the >> Login and Diagnostics window. >> >> On the screen there was a “box” with the word restarting and the usual >> progress bar which was at the right hand end. The spinning gear was below >> this. There was no Apple logo. >> >> Installation was completed after forced restart, I have no idea what caused >> the installer to freeze >> >> The Macbook Air is only used for a very limited number of programs and has >> not had any third party system software modifications installed. >> >> I am more interested in your thoughts on coping with such a freeze and >> whether you have any suggestions on a course of action other than shutting >> down by means of the power? I have always been loathe to shut down by >> turning off the power. >> >> Thanks for your interest I will let you know if there are any any other odd >> occurrences with the MacBook Air but I don’t think it necessary to chase >> this down any further. >> >> My next task is to update the iMac so keep your fingers crossed for me. I >> will, of course, repair permissions, back up etc prior to this. >> >> Regards >> >> Barry >>> On 18 Nov 2014, at 2:45 pm, Ronni Brown <[email protected] >>> <mailto:[email protected]>> wrote: >>> >>> Hi Barry, >>> >>> Apple mention - "You may experience unexpected results if you have >>> third-party system software modifications installed, or if you've modified >>> the operating system through other means.” >>> >>> I’m still not sure what happened with your 10.10.1 Update :( >>> Did the installation stall at the end ‘Restart' - and you never got to the >>> Login Window & then Diagnostics & Usage Window? >>> Was there just a “a small dark gray spinning gear” .... NOT "a small dark >>> gray spinning gear below the Apple logo”? >>> After you ‘forced a restart’ - the installer completed the installation? >>> If so: What caused the Installer to ‘freeze’? >>> ------- >>> The primary system initialization stages in OS X are: >>> Each primary stage of system initialization can be indicated by the >>> following: >>> >>> firmware, startup chime or bright flash of the power-on light, followed by >>> a light gray screen on the primary display; >>> booter, a dark gray Apple logo on the primary display; >>> kernel, a small dark gray spinning gear or spinning earth icon below the >>> Apple logo; >>> and system launchd, a white screen on all displays followed by the login >>> screen. >>> >>> If you saw "a small dark gray spinning gear or spinning earth icon below >>> the Apple logo" the ‘Restart’ hung at kernel just before system launchd >>> >>> The kernel provides the system’s foundation and loads additional drivers >>> and the core BSD UNIX system. >>> It is indicated by a dark gray spinning gear below the Apple logo on the >>> main display. >>> >>> The system launchd process is ultimately responsible for starting every >>> system process. It also manages system initialization and starts the >>> loginwindow process. >>> During system initialization, the system launchd process automatically >>> starts /System/ Library/LaunchDaemons, / Library/LaunchDaemons, >>> /Library/StartupItems (via SystemStarter), and the /etc/rc.local UNIX >>> script if it exists. >>> >>> So, I am no clearer to understanding what went wrong with your Installation >>> Process. >>> Was it the Installer - (you only saw “a small dark gray spinning gear”) ? >>> or Was it The Kernel - ( you saw "a small dark gray spinning gear or >>> spinning earth icon below the Apple logo” ? >>> >>> Cheers, >>> Ronni >>> >>>> On 18 Nov 2014, at 11:59 am, Barry Sexstone <[email protected] >>>> <mailto:[email protected]>> wrote: >>>> >>>> Ronni >>>> >>>> Installation is complete and OS is 10.10.1 >>>> Disk was repaired prior to updating. As I mentioned before all appeared >>>> to go well until at the end of the re-start when the computer “hung” just >>>> showing “restarting” with the gear wheel. It was in this state for >>>> nearly 3 Hours prior to powering off. >>>> >>>> Barry >>>> >>>>> >>>>>> On 18 Nov 2014, at 10:37, Ronni Brown <[email protected] >>>>>> <mailto:[email protected]>> wrote: >>>>>> >>>>>> Hi Barry, >>>>>> >>>>>> Are you sure you have completed installation - Check 'About This Mac’ - >>>>>> does it show OS X Yosemite Version 10.10.1? >>>>>> Did you do the normal preparation before commencing the Update? >>>>>> >>>>>> Here's the step by step way to update: >>>>>> >>>>>> 1. Repair Permissions using the Disk Utility on the drive to be updated* >>>>>> 2. Backup your current installation using Carbon Copy Cloner, >>>>>> SuperDuper; or Time Machine >>>>>> 3. Use the Software Update to download and install 10.10.1 (no Combo >>>>>> until .2 update); >>>>>> Or Download directly from Apple Downloads >>>>>> <http://support.apple.com/kb/DL1779?viewlocale=en_US&locale=en_US> (if >>>>>> you need to install on more than one Mac) >>>>>> 4. Re-boot; >>>>>> 5. Run Software Update as other software updates for your computer may >>>>>> appear, which you should install. Also some updates must be installed >>>>>> prior to others. >>>>>> 6. Repair Permissions >>>>>> >>>>>> If you have TRIM enabled, check to see if it is affected by this update. >>>>>> >>>>>> Note: ”Combo" updates only roll up the dot releases between major >>>>>> updates. So a "Combo" 10.10.2 will appear when 10.10.2 is released, >>>>>> because it "combines" the updates of 10.10.1 and 10.10.2. But nothing >>>>>> before then. >>>>>> ============== >>>>>> My Installation of OS X Yosemite 10.10.1 >>>>>> My Installation only took 10mins to install and complete setup, as per >>>>>> below: >>>>>> >>>>>> OS X Yosemite 10.10.1 Update Installation: >>>>>> >>>>>> The installation process took only 10 mins (commenced install @ 9:48am - >>>>>> completed installation and log-In @ 9:58am) >>>>>> >>>>>> 1. 9:48am - Opened OSXUpd10.10.1.dmg - clicked OSXUpd10.10.1.pkg >>>>>> 2. 9:52am - Installer Restarted computer to begin installation >>>>>> Apple Logo with Progress Bar >>>>>> Then a Blank Grey screen >>>>>> Then a Black Screen >>>>>> 3. 9:56am - Login Window appeared - I logged In >>>>>> Diagnostics & Usage Window appeared - “Send Diagnostics & Usage >>>>>> Data to Apple” (I don’t select) >>>>>> Click ‘Continue’ - Setting up your Mac window appears >>>>>> 4. 9:58am Installation & Setup Complete - (TOTAL time 10 mins) >>>>>> 5. I ran Software Update just to check if any further updates had >>>>>> appeared & needed to be installed >>>>>> 6. Ran Repair Permissions >>>>>> >>>>>> And I was back at work by 10am. >>>>>> >>>>>> Cheers, >>>>>> Ronni >>>>>> >>>>>> 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt" >>>>>> 2.3GHz / 8GB / 750GB @ 7200rpm HD >>>>>> >>>>>> OS X Yosemite 10.10.1 >>>>>> Windows 7 Ultimate (under sufferance) >>>>>> >>>>>>> On 18 Nov 2014, at 8:48 am, Barry Sexstone <[email protected] >>>>>>> <mailto:[email protected]>> wrote: >>>>>>> >>>>>>> In the absence of other advice I have shut down the Air by powering >>>>>>> down, a procedure I hate to use. Start up now seems OK. >>>>>>> I would still like to know if anyone has suggestions as to how this >>>>>>> sort of problem may be overcome without the drastic step of shutting >>>>>>> down by powering off. >>>>>>> >>>>>>> Barry >>>>>>> >>>>>>> >>>>>>>> On 18 Nov 2014, at 8:15 am, Barry Sexstone <[email protected] >>>>>>>> <mailto:[email protected]>> wrote: >>>>>>>> >>>>>>>> My MacBook air 2012 appears to be hanging after an attempt to up date >>>>>>>> from 10.10 to 10.10.1. Update was done via app store and all >>>>>>>> appeared to go routinely until the restart. The machine appeared to >>>>>>>> shutdown normally and the initial restart appeared normal with the >>>>>>>> advice “restarting” appearing on the screen. The progress bar went >>>>>>>> all the way to the right and then nothing further happened. The >>>>>>>> “gear wheel” is still running and the “restarting” message is still >>>>>>>> showing after over an hour. >>>>>>>> >>>>>>>> Advice as to my next step? >>>>>>>> >>>>>>>> Thanks >>>>>>>> >>>>>>>> Barry >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> iMac 10,1 >>>>>>>> Intel Core 2 Duo 3.06 GHz >>>>>>>> 16GB RAM >>>>>>>> 1.0 TB HD >>>>>>>> OS X 10.10 > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
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