Hi Tony,

Yes, your wife's IT Specialist is correct in warning about survey scams.

Beware of scam phone surveys which lead to other scam calls:
How the scam works

You receive a call out of the blue from a scammer who pretends to be conducting 
a legitimate telephone survey.
The scammer may claim to be from a genuine research or survey company or 
calling on behalf of a bank/financial institution.
Scammers often only ask a small number of questions, usually two or three.
Questions may focus on the bank or financial institution you use, whether you 
are happy with their service, and if you would consider changing banks.
You may also be asked which branch you opened your account at. Once the scammer 
knows your branch they can use it to find the BSB number which will often make 
up the starting digits of your bank account number.
Within a few weeks you may get a second scam call.
The second scam caller may try to convince you that they are legitimate by 
using the personal details you gave them during the telephone survey. They may 
seem convincing because they know which bank you are with, which branch you 
bank at, and the starting digits of your bank account number.
Scammers may quote the starting digits of your bank account number and then ask 
you to provide the remaining numbers.
The call may be an overcharged bank fee reclaim scam or any other scam which 
tries to steal your money and your personal and financial details.
Protect yourself

Whilst telephone surveys are often conducted as part of legitimate research 
exercises, it is important to remember that scammers sometimes pose as 
surveyors in order to win your trust.
Remember that you can still receive scam calls even if you have a private 
number or have listed your number on the Australian Government’s Do Not Call 
Register(link is external). Scammers can obtain your number fraudulently or 
from anywhere it has bee publicly listed such as in a phone book.
If you are asked to participate in a telephone survey and are interested in 
participating, you don’t have to answer their questions straight away. If you 
are in any doubt at all, ask the caller which organisation they are from and 
arrange a time for them to call you back.
In the meantime call the organisation’s official contact number to ask if the 
survey is legitimate. If they answer no, or if you can’t find any mention of 
the organisation or their contact details, it is most likely a scam.
Never use the contact details provided by the person who called you - try to 
find official contact details through a phonebook or an online search.
Don’t give your personal, credit card or account details over the phone unless 
you made the call and the phone number came from a trusted source.
If you think you have provided your account details to a scammer, contact your 
bank or financial institution immediately.

Cheers,
Ronni

Sent from Ronni's iPad4


> On 13 Oct. 2016, at 10:35 am, Anthony (Tony) Francis <antne...@icloud.com> 
> wrote:
> 
> Hello  fellow Wamugers
> 
> A question for our experts.
> 
> I recently received a phone call from a “Survey Company”, in regards to 
> Insurance, which Company I was with, how would I rate them etc. Whilst on the 
> phone my Wife tried to get me to hang up as she had been informed by an IT 
> Specialist at work that some of these so called Survey Companies are actually 
> a front for hackers that can access all of your personal details on your 
> phone whilst conducting their Survey. I can’t find anything on line to show 
> me that this is possible?? Is anyone aware of this being a possibility??
> 
> Thanks Guy’s
> 
> Kind Regards
> 
> Tony
> 
> BODDINGTON.
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