Forgot to mention Peter in previous email - Make sure your son follows closely and performs the post installation Tasks after running the Combo Update., I would suspect he missed some of this in his first attempt to upgrade from Yosemite to Sierra.
Perform Post-installation Tasks: A) Respond to Immediate Questions Among the most common questions are requests for your user account password or Apple ID password. For example, certain apps may once again need an administrator’s authorization to make changes to your data, and various apps that use your Apple ID (including iTunes and iBooks) may need you to sign in again. Check System Preferences > iCloud to make sure you’re signed in to iCloud (and with the correct Apple ID). Do the same in iTunes (Account > View My Account) and the App Store (Store > View My Account). NOTE: Make sure “iCloud Drive” in NOT activated! (unless you wish to use it; you can set it up at a later date if needed) B) The next thing you should do is to update macOS itself (and any other crucial Apple software) to the latest version. Sometimes Apple releases bug fixes and security updates almost immediately after a major upgrade, and if any such urgent updates are available, it’s in your best interest to install them right away. C) Review the Incompatible Software Folder If the Sierra installer encounters any known incompatibilities, it moves the problematic software to an Incompatible Software folder and explains what it moved on one of the final screens of Setup Assistant. (After Setup Assistant quits, you can find the Incompatible Software folder at the top level of your startup disk, at the top level of your home folder, or even in both places, depending on the location of the soft- ware that was disabled.) D) Deal with Other Surprises Apple Mail: The first time you launch Mail, a window informs you that it’s “upgrading” your mail database. This step should take no more than a few minutes, and is necessary because the Sierra version of Mail has updated the database format it uses to store information about your messages. Mail plug-ins: The first time you open Mail after upgrading, it moves most incompatible third-party plug-ins (which are normally stored in ~/Library/Mail/Bundles) into ~/Library/Mail/Bundles (Disabled) and displays an alert telling you what it’s disabled. Don’t try to reenable these manually; Mail will thwart your every effort to get them working. Check with the developer to see if a Sierra- compatible update is available. E) System Preferences Changes: As usual, Apple added, moved, and renamed a few items in System Preferences. I won’t do into the changes here, I’m just alerting you to check. Cheers, Ronni > On 9 Apr 2017, at 7:10 am, Ronni Brown <ro...@mac.com> wrote: > > Hi Peter, > > Download and install the Combo macOS Sierra 10.12.4 Combo Update on your > son’s MacBook Pro. > > Download macOS Sierra 10.12.4 Combo Update > > https://support.apple.com/kb/DL1910?locale=en_US > <https://support.apple.com/kb/DL1910?locale=en_US> > > Let me know if that corrects his problems. > > Cheers, > Ronni > > 13-inch MacBook Air (April 2014) > 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz > 8GB 1600MHz LPDDR3 SDRAM > 512GB PCIe-based Flash Storage > > macOS Sierra 10.12.4 > >> On 9 Apr 2017, at 6:43 am, Peter Crisp <petercr...@westnet.com.au >> <mailto:petercr...@westnet.com.au>> wrote: >> >> On Friday evening my son pushed the OSX Update on his MacBook Pro (late >> 2011) to move to Sierra 10.12.4 from Yosemite. The update went fine and I >> forced a TM backup prior to starting. It seems to have all worked ok and >> even the backup processed without hitch (unlike my own issue with FileVault >> now resolved). His MacBook is still set with FileVault OFF. >> >> Short story is that he cannot access the Internet. Safari or Google Chrome >> both will not respond - progress bar stops about 10% in and then stuck. >> Network diagnostic assistance says "Your internet connection appears to be >> working correctly". Backups to WiFi TM are working fine. Unable to login to >> iCloud from his MacBook as no external Comms. I've checked his password >> using myiPad in "Manage my AppleID" and this password is clearly not the >> cause of error - just simply no Comms to outside the house. >> >> All other computers and devices no problem communicating outside. >> >> I had a browse and others have indicated Safari problems with the 10.12.4 >> update and that rolling back to 10.12.3 resolves the issue. Not an option >> here as he has come 'from' Yosemite. >> >> All other apps requiring external Comms also do not respond; Mail, iTunes, >> iCloud music etc. I even replicated the DNS settings from my MacBook all to >> no avail. >> >> All clues anyone? Anything is possible after the Dockers rolled the reigning >> premiers!! >> >> Regards >> >> >> Pete > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
-- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
