Hi Ronnie, problem is sorted now, did these items in your instructions all seems good. I am so relieved thanks for your spot on advice again, my son very thankful too.
Regards Pete > On 9 Apr 2017, at 7:30 am, Ronni Brown <[email protected]> wrote: > > Forgot to mention Peter in previous email - Make sure your son follows > closely and performs the post installation Tasks after running the Combo > Update., I would suspect he missed some of this in his first attempt to > upgrade from Yosemite to Sierra. > > Perform Post-installation Tasks: > A) Respond to Immediate Questions > Among the most common questions are requests for your user account password > or Apple ID password. For example, certain apps may once again need an > administrator’s authorization to make changes to your data, and various apps > that use your Apple ID (including iTunes and iBooks) may need you to sign in > again. > > Check System Preferences > iCloud to make sure you’re signed in to iCloud > (and with the correct Apple ID). Do the same in iTunes (Account > View My > Account) and the App Store (Store > View My Account). > NOTE: Make sure “iCloud Drive” in NOT activated! (unless you wish to use it; > you can set it up at a later date if needed) > > B) The next thing you should do is to update macOS itself (and any other > crucial Apple software) to the latest version. Sometimes Apple releases bug > fixes and security updates almost immediately after a major upgrade, and if > any such urgent updates are available, it’s in your best interest to install > them right away. > > C) Review the Incompatible Software Folder > If the Sierra installer encounters any known incompatibilities, it moves the > problematic software to an Incompatible Software folder and explains what it > moved on one of the final screens of Setup Assistant. (After Setup Assistant > quits, you can find the Incompatible Software folder at the top level of your > startup disk, at the top level of your home folder, or even in both places, > depending on the location of the soft- ware that was disabled.) > > D) Deal with Other Surprises > Apple Mail: The first time you launch Mail, a window informs you that it’s > “upgrading” your mail database. This step should take no more than a few > minutes, and is necessary because the Sierra version of Mail has updated the > database format it uses to store information about your messages. > > Mail plug-ins: The first time you open Mail after upgrading, it moves most > incompatible third-party plug-ins (which are normally stored in > ~/Library/Mail/Bundles) into ~/Library/Mail/Bundles (Disabled) and displays > an alert telling you what it’s disabled. Don’t try to reenable these > manually; Mail will thwart your every effort to get them working. > Check with the developer to see if a Sierra- compatible update is available. > > E) System Preferences Changes: > As usual, Apple added, moved, and renamed a few items in System Preferences. > I won’t do into the changes here, I’m just alerting you to check. > > Cheers, > Ronni > >> On 9 Apr 2017, at 7:10 am, Ronni Brown <[email protected] >> <mailto:[email protected]>> wrote: >> >> Hi Peter, >> >> Download and install the Combo macOS Sierra 10.12.4 Combo Update on your >> son’s MacBook Pro. >> >> Download macOS Sierra 10.12.4 Combo Update >> >> https://support.apple.com/kb/DL1910?locale=en_US >> <https://support.apple.com/kb/DL1910?locale=en_US> >> >> Let me know if that corrects his problems. >> >> Cheers, >> Ronni >> >> 13-inch MacBook Air (April 2014) >> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz >> 8GB 1600MHz LPDDR3 SDRAM >> 512GB PCIe-based Flash Storage >> >> macOS Sierra 10.12.4 >> >>> On 9 Apr 2017, at 6:43 am, Peter Crisp <[email protected] >>> <mailto:[email protected]>> wrote: >>> >>> On Friday evening my son pushed the OSX Update on his MacBook Pro (late >>> 2011) to move to Sierra 10.12.4 from Yosemite. The update went fine and I >>> forced a TM backup prior to starting. It seems to have all worked ok and >>> even the backup processed without hitch (unlike my own issue with FileVault >>> now resolved). His MacBook is still set with FileVault OFF. >>> >>> Short story is that he cannot access the Internet. Safari or Google Chrome >>> both will not respond - progress bar stops about 10% in and then stuck. >>> Network diagnostic assistance says "Your internet connection appears to be >>> working correctly". Backups to WiFi TM are working fine. Unable to login to >>> iCloud from his MacBook as no external Comms. I've checked his password >>> using myiPad in "Manage my AppleID" and this password is clearly not the >>> cause of error - just simply no Comms to outside the house. >>> >>> All other computers and devices no problem communicating outside. >>> >>> I had a browse and others have indicated Safari problems with the 10.12.4 >>> update and that rolling back to 10.12.3 resolves the issue. Not an option >>> here as he has come 'from' Yosemite. >>> >>> All other apps requiring external Comms also do not respond; Mail, iTunes, >>> iCloud music etc. I even replicated the DNS settings from my MacBook all to >>> no avail. >>> >>> All clues anyone? Anything is possible after the Dockers rolled the >>> reigning premiers!! >>> >>> Regards >>> >>> >>> Pete >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml >> <http://www.wamug.org.au/mailinglist/archives.shtml>> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml >> <http://www.wamug.org.au/mailinglist/guidelines.shtml>> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> Peter Crisp [email protected]
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