Good to hear Alan... success at last! Perseverance does pay off eventually :-))
The alert tone (single steady tone) might have been updating firmware before authorizing the download of the High Sierra helper. I feel your system is needing some attention, and updating of third-party software and uninstalling software & add-ons that conflict with the running of High Sierra. Cheers, Ronni Ronni Brown’s iPad Pro 12.9-inch 256GB > On 4 May 2018, at 11:36 am, Alan Smith <[email protected]> wrote: > > Hi Ronni > > I am pleased - very pleased - to report success. High Sierra has > successfully installed. Security Update 2018-001 also installed. With three > different model Macs I had three completely different experiences! > > Thank you for your guidance through this exercise. There are some slightly > odd things still happening, but I will let the iMac (and me) settle down > before I look at what I hope will be simple separate issues. > > The actions I took between the Download and Installation seem innocuous, but > - -. > 1. The download completed successfully via the “software updates available” > notification route. It presented the expected install window. This failed > at the “Install on Mac HD” step with a black screen. This seemed to be the > point that the “helper” file should be downloaded. > 2. I shut down the Mac and did an SMC reset before starting the Mac a few > hours later. > 3. I deleted the Macs Fan Control app. This was set up purely as a > monitoring utility and not to alter fan speed settings. But it was an active > process that has its tentacles into the deep workings of the system. I also > have MFC installed on the late 2012 iMac and the High Sierra installation > went without any hitch on that computer. > 4. I launched “Install macOS High Sierra” from Finder, not from Launchpad (I > think). > 5. The install process paused at the “Install on Mac HD” step; the screen > went black. After a few seconds I got an alert tone (single steady tone) > then a few seconds later it displayed a window to authorise download of the > High Sierra “helper” file. And proceeded to install without further trouble. > > Thank again for your advice. No doubt I will be asking for more help at a > later date! > > Cheers (times 3) > Alan > > >> On 2 May 2018, at 10:16 am, Alan Smith <[email protected]> wrote: >> >> Hi Ronni >> >> I am pleased to report progress. But still not success. The Install macOS >> High Sierra app has downloaded but will not install. Details of recent >> events follow. >> >> Do you want to continue with this original thread? Your assistance is >> appreciated but you may wish to close off your help file. I could start a >> new posting later, but I’m not ready to immediately respond. At least it >> seems there is hope: I haven’t created a door stop and the biggest iPod in >> the world is still limping along. >> >> Early this morning I woke the iMac on my way to boil the kettle for coffee - >> and got an Apple Notification that software updates were ready to install. >> I responded with my usual “later - tell me again tomorrow”, then opened App >> Store to see what software it was. High Sierra! Was this meant to be? I >> had almost finished the pre-installation checks and clean up of apps etc, so >> was “near enough". I selected “Install” from the update list. >> >> High Sierra downloaded a 5.23 GB file in one step. Earlier attempts at >> downloading involved several steps - download of an installer file of about >> 23 MB and then a small helper file before the real download began (but never >> arrived). >> >> The Install macOS High Sierra window opened so I clicked the Continue >> button. I accepted T&C but the "Install on Mac HD" button did not respond. >> >> There is a corresponding Console activity log entry when I press the Install >> button. This refers to "InstallAssistant_plain: unable to simultaneously >> satisfy constraints" and then has several lines of details, including >> details about NS autosize and Mask layout. >> >> Here are two of the things I’ve done as part of Mac clean-up. They may show >> some light on the original “endless loop” problem and the new “will not >> install” problem. >> >> 1. I downloaded three apps from App Store to test if general apps were >> failing too. The apps downloaded but one crashes on launch. The associated >> Console log messages include NS Mask layout failures. Not quite the same >> message as given by the High Sierra Installer, but perhaps the same area. >> >> 2. Apple Hardware Test via original install cd returned a 4 MEM error. I >> located and removed the faulty Amicroe 4 GB RAM module. 2009 Mac now >> reduced to 8 GB of RAM. >> >> I have not pursued or made web searches for clues on the new behaviour. My >> internet access completely failed around 9:00 am. This since returned but >> no iiNet network status entry to explain it. >> >> Hope this sheds some light on things. >> >> Cheers >> Alan >> >> >>> On 29 Apr 2018, at 12:02 pm, Ronda Brown <[email protected]> wrote: >>> >>> Hi Alan, >>> Spotlight takes quite a long time as it has to Reindex the drive. >>> Also when it has finished. >>> Check your hard drive do a Repair in Disk Utility. Just use Disk Utility on >>> the iMac to Repair the drive, might be a couple of ‘niggles’ need repairing >>> on the Drive. >>> >>> Cheers >>> Ronni >>> >>> Sent from Ronni's iPhone 7 Plus >>> >>>> On 29 Apr 2018, at 10:43 am, Alan Smith <[email protected]> wrote: >>>> >>>> Hi Ronni >>>> >>>> An update, just for information. >>>> >>>> Couldn’t resist getting on with the job. I did a complete restoration >>>> from the SuperDuper bootable backup. There was a problem. >>>> >>>> Very slow on restarting first time after Restore. Not all menu bar app >>>> icons had loaded. I allowed a few minutes but no progress. I started a >>>> song in iTunes and it worked - for about one minute, then the system >>>> crashed. “Your computer was restarted because of a problem”. The problem >>>> report of the panic showed BSD process was mds. Comment was “a freed zone >>>> element has been modified: expected (x) but found (y) etc”. So probably >>>> just a Spotlight indexing issue. >>>> >>>> I did an SMC reset. Mac now looks ok, menu bar icons ok and iTunes music >>>> has been playing ok for last hour. >>>> >>>> I can now gradually do all the little things before I try for another High >>>> Sierra download. >>>> >>>> Cheers >>>> Alan >>>> >>>> >>>>> On 28 Apr 2018, at 8:58 pm, Alan Smith <[email protected]> wrote: >>>>> >>>>> Hi Ronni >>>>> >>>>> I exclude ~/Music from TM backups because there is no need for it. I >>>>> have several other copies of my iTunes music, apart from formal >>>>> SuperDuper backups. On other devices I try to keep such libraries on an >>>>> external drive to keep the actual computer clean and mean. The 2009 Mac >>>>> iTunes library also has a changing content of videos copied from my >>>>> master collection on an external drive. I keep a selection of favourite >>>>> videos for those Apple TV times when I am immobile and the Mac mini is >>>>> otherwise occupied with Eye TV recording or processing. I used to get >>>>> video artefacts from time to time when the more powerful 27 inch iMac had >>>>> to do all the work. By the way, most of my home network is wired >>>>> ethernet. >>>>> >>>>> With three computers writing their Time Machine backups to one Time >>>>> Capsule drive I found large backups worked but were were often delayed. >>>>> Time Machine backups from three computers to the equivalent Netgear >>>>> router were not reliably managed at all. I bought the Netgear because >>>>> the Time Capsule showed early signs of failure. In practice I run dual >>>>> backups for each computer using a local external drive plus the central >>>>> Time Capsule. I even run a third TM backup for the main 27 inch iMac to >>>>> a “network" drive on the Netgear router. It copes with a single data >>>>> source without issues. >>>>> >>>>> The 2009 iMac local external dedicated Time Machine drive is a Firewire >>>>> 800 WD My Book Studio. This is quick and easy to use. The SuperDuper >>>>> backup shares a partitioned drive with the 27 inch Mac on a Seagate >>>>> GoFlex drive that annoys me a bit. It always makes lots of clunky sounds >>>>> whenever it is plugged in - possibly clogging up Spotlight with unwanted >>>>> data! And I’ve used Time Machine Restore previously and found it quick, >>>>> quiet and reliable. And I’ve not made a full Restore using SuperDuper >>>>> before. >>>>> >>>>> Why would you re-install the complete os and data, including the iTunes >>>>> files, anyway? >>>>> >>>>> My current thoughts about the problem is that is NOT an endless loop of >>>>> one download after another. I think the real download fails very early >>>>> in the sequence, but the App Server just keeps pumping out bytes but >>>>> there is no “Install” file to write it to. >>>>> >>>>> Thank you, I received your H.S. Upgrade tutorial and all conditions are >>>>> fulfilled or in hand. Must catch up with my real life so will not have >>>>> so much time for this simple little task of installing HS for a while. >>>>> >>>>> And thanks again for keeping me at the task and for your prompt responses. >>>>> >>>>> Cheers >>>>> Alan >>>>> >>>>> >>>>>> On 28 Apr 2018, at 12:39 pm, Ronda Brown <[email protected]> wrote: >>>>>> >>>>>> Hi Alan, >>>>>> >>>>>> Why would you exclude your ~/Music folder from TM backups when you >>>>>> wanted to use the 2009 iMac to listen to music? >>>>>> Why didn’t you do a complete system restore using your SuperDuper! >>>>>> backup that has your complete system backed up - that you did just >>>>>> before you commenced trying to upgrade the iMac to High Sierra? >>>>>> >>>>>> 1. I would do a full system restore from the SuperDuper! backup first as >>>>>> it has the whole computer system (including ~/Music folder) backed up. >>>>>> >>>>>> 2.Then if you received my tutorial ‘PREPARE TO UPGRADE TO HIGH SIERRA >>>>>> 10.13 I sent to you “OffList” last night. Follow that, before attempting >>>>>> to download and install High Sierra! >>>>>> >>>>>>> The full SuperDuper backup is 142.9 GB. The ~/Music folder is 118.7 >>>>>>> GB. Therefore OS and data is 23.2 GB. >>>>>> >>>>>> My calculation is 24.2GB but it’s not really important. >>>>>> >>>>>> Cheers, >>>>>> Ronni >>>>>> >>>>>> Ronni Brown’s iPad Pro 12.9-inch 256GB >>>>>> >>>>>> >>>>>>> On 28 Apr 2018, at 10:34 am, Alan Smith <[email protected]> wrote: >>>>>>> >>>>>>> Hi Ronni >>>>>>> >>>>>>> The whole system was restored from Time Machine except for the ~/Music >>>>>>> folder which is excluded in backup options. >>>>>>> >>>>>>> The newly restored 2009 iMac with OSX 10.9.5 Mavericks is 23.99 GB. >>>>>>> The full SuperDuper backup is 142.9 GB. The ~/Music folder is 118.7 >>>>>>> GB. Therefore OS and data is 23.2 GB. >>>>>>> >>>>>>> How is this so? I have three Macs. >>>>>>> >>>>>>> The 27 inch late 2012 iMac (High Sierra) is my workhorse. This was >>>>>>> bought to replace the 21.5 inch late 2009 iMac (Mavericks) which had an >>>>>>> argument with lightning and lost its ethernet port. The “new" computer >>>>>>> developed a problem during 2017 - it shuts itself down after being >>>>>>> active for around 5 days and requires an SMC reset before restarting. >>>>>>> Not very useful for EyeTV recording and AppleTV etc. I eventually took >>>>>>> it to the Apple Genius Bar for repair. Not happy about that >>>>>>> experience. Suffice to say they didn’t fix it. Hence - - >>>>>>> >>>>>>> I bought an SSD Mac mini as my media machine. Stays powered on 24/7 for >>>>>>> EyeTV recording and processing, and for Apple TV. Most data (movies >>>>>>> etc) are on an external high capacity hard drive. Hence - - >>>>>>> >>>>>>> The 2009 Mavericks machine became my kitchen computer which I use it >>>>>>> for Safari, playing music and occasional Zoom video meetings. I only >>>>>>> occasionally shut it down even 'tho it is a gas guzzler compared to the >>>>>>> later model Macs. >>>>>>> >>>>>>> Yes, Ronni, I did Restore (almost) the whole system! >>>>>>> >>>>>>> I will restore the Music folder from the SuperDuper backup. I will >>>>>>> check out the computer and prepare it for High Sierra. May take a few >>>>>>> days. >>>>>>> >>>>>>> What is your advice for the next step? Try a new App Store download? >>>>>>> >>>>>>> Cheers >>>>>>> Alan >>>>>>> >>>>>>> >>>>>>>> On 28 Apr 2018, at 7:58 am, Ronda Brown <[email protected]> wrote: >>>>>>>> >>>>>>>> Hi Alan, >>>>>>>> >>>>>>>> I asked you to Restore the whole system! It will take much longer than >>>>>>>> 20mins. >>>>>>>> >>>>>>>>>>> Restore the complete contents of your hard drive from the Time >>>>>>>>>>> Machine backup you did before you commenced trying to upgrade to >>>>>>>>>>> High Sierra. >>>>>>>>>>> Or Restore from the SuperDuper you did before you commenced trying >>>>>>>>>>> to upgrade to High Sierra. >>>>>>>> >>>>>>>> Time Machine automatically backs up your entire Mac, including system >>>>>>>> files, applications, accounts, preferences, email messages, music, >>>>>>>> photos, movies, and documents. >>>>>>>> >>>>>>>> Restore From Time Machine Backup: Restore your Mac from an external >>>>>>>> hard drive or Time Capsule that contains a Time Machine backup of your >>>>>>>> Mac. >>>>>>>> >>>>>>>> How to restore your hard drive from a Time Machine backup >>>>>>>> Whether you're having major problems with your current hard drive or >>>>>>>> upgrading to a new Mac, Time Machine can help you get back to business. >>>>>>>> >>>>>>>> Power up your Mac and hold down the Command and R keys to enter the >>>>>>>> macOS Recovery Partition. Your Mac should boot to a screen that says >>>>>>>> macOS Utilities. >>>>>>>> Select Restore from Time Machine Backup and click Continue. >>>>>>>> Read the info on the Restore Your System page and click Continue. >>>>>>>> Select your Time Machine backup and click Continue. >>>>>>>> Select the most recent backup of your hard disk and click Continue. >>>>>>>> Your Mac will then restore the Time Machine backup; once it's done it >>>>>>>> will restart. >>>>>>>> Cheers, >>>>>>>> Ronni >>>>>>>> >>>>>>>> Ronni Brown’s iPad Pro 12.9-inch 256GB >>>>>>>> >>>>>>>> >>>>>>>>> On 28 Apr 2018, at 7:07 am, Alan Smith <[email protected]> wrote: >>>>>>>>> >>>>>>>>> Correction and update! >>>>>>>>> >>>>>>>>> There is probably no missing data or folders. I forgot that ~/Music >>>>>>>>> is excluded from TM backups. Also I don’t use Mail on this iMac so >>>>>>>>> the Contacts app would have no cards. Sorry for this. I assume >>>>>>>>> Recovery Mode looked at the total history data of Time Machine to >>>>>>>>> calculate the remaining restoration time. >>>>>>>>> >>>>>>>>> I will proceed with normal testing of apps and data - and will wait >>>>>>>>> for Ronni’s advice before I attempt a new download of High Sierra. >>>>>>>>> >>>>>>>>> Alan >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>>> On 28 Apr 2018, at 6:23 am, Alan Smith <[email protected]> wrote: >>>>>>>>>> >>>>>>>>>> Hi Ronni >>>>>>>>>> >>>>>>>>>> I did a restore from Time Machine via Recovery mode for data at 25 >>>>>>>>>> April, but got a strange outcome. >>>>>>>>>> >>>>>>>>>> After about 20 minutes with around 15% restore and estimated 2 hours >>>>>>>>>> remaining, I got the “Restore Succeeded” window with a “Restart to >>>>>>>>>> Continue" banner. This proceeded normally to login and then to >>>>>>>>>> prompts similar to a new OS installation. >>>>>>>>>> >>>>>>>>>> The desktop display looked normal superficially. The Dock showed >>>>>>>>>> some apps that had been removed some time ago. The Finder sidebar >>>>>>>>>> showed the default options, not my preferences. >>>>>>>>>> >>>>>>>>>> I opened a few apps. Some seemed OK but Contacts only has 2 cards >>>>>>>>>> (Apple inc and Me) and iTunes gave a “no library found” message. >>>>>>>>>> The “Music” folder in the Home directory is empty - no iTunes >>>>>>>>>> folders! Finder shows 975GB available on the 1TB hard drive. I was >>>>>>>>>> expecting around 850GB free. iTunes would probably account for most >>>>>>>>>> of the missing data - say 65GB music plus some movies and videos. >>>>>>>>>> >>>>>>>>>> I have not attempted any data recovery or conducted detailed tests >>>>>>>>>> of apps. I will wait for your comments before I proceed. >>>>>>>>>> >>>>>>>>>> Cheers >>>>>>>>>> Alan >>>>>>>>>> >>>>>>>>>> >>>>>>>>>>> On 27 Apr 2018, at 8:13 pm, Ronni Brown <[email protected]> wrote: >>>>>>>>>>> >>>>>>>>>>> Hi Alan, >>>>>>>>>>> >>>>>>>>>>>>> On 27 Apr 2018, at 6:21 pm, Alan Smith <[email protected]> >>>>>>>>>>>>> wrote: >>>>>>>>>>>>> >>>>>>>>>>>>> >>>>>>>>>>>>> It might be best to go back and install the backup you did in >>>>>>>>>>>>> Mavericks 10.9.5 before you commenced trying to upgrade to High >>>>>>>>>>>>> Sierra. >>>>>>>>>>>> >>>>>>>>>>>> Do you mean reinstall the OS via the Recovery utility or a >>>>>>>>>>>> complete copy of OS and data from Time Machine (or Super Super)? >>>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> Restore the complete contents of your hard drive from the Time >>>>>>>>>>> Machine backup you did before you commenced trying to upgrade to >>>>>>>>>>> High Sierra. >>>>>>>>>>> Or Restore from the SuperDuper you did before you commenced trying >>>>>>>>>>> to upgrade to High Sierra. >>>>>>>>>>> >>>>>>>>>>> The SuperDuper Manual will show you How To Restore from SD Backup. >>>>>>>>>>> If you need more details I did a PDF Tutorial for a client some >>>>>>>>>>> time back … "How to Restore from a SuperDuper! Backup.pdf” >>>>>>>>>>> If you need details how to "Restore the complete contents of your >>>>>>>>>>> hard drive from a Time Machine backup” I’ll post details to the >>>>>>>>>>> list. >>>>>>>>>>> >>>>>>>>>>> I have been doing support work since 5:30am this morning, so I’m >>>>>>>>>>> now signing off for tonight. >>>>>>>>>>> >>>>>>>>>>> Cheers, >>>>>>>>>>> Ronni >>>>>>>>>>> >>>>>>>>>>> 13-inch MacBook Air (April 2014) >>>>>>>>>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz >>>>>>>>>>> 8GB 1600MHz LPDDR3 SDRAM >>>>>>>>>>> 512GB PCIe-based Flash Storage >>>>>>>>>>> >>>>>>>>>>> macOS High Sierra 10.13.4
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