Hi Pat, As Tim and Peter have said, I think you need to clarify which password you "changed" and how you have tried to "reset" it/them.
When you originally said "I changed the PW for my desktop computer yesterday" I assumed you were talking about your user login password - if so, this password is specific to a particular OSX computer - in fact it is specific to a particular user account on each computer. However, the reset you are describing - which is applying to your phone and iPad - sounds more like the password for your Apple ID, which is how you access your Apple account on any of your devices for such things as iCloud access, iTunes music, app store software etc. Obviously if the password that you originally reset WAS your user account password then trying to reset your Apple ID password will not help. If your problem IS with your user account password then this Apple support page might help: < https://support.apple.com/en-au/HT202860 > Please forgive if I am missing the point or stating the obvious. HTH Cheers Neil -- Neil R. Houghton Albany, Western Australia Tel: +61 8 9841 6063 Email: [email protected] -----Original Message----- From: <[email protected]> on behalf of Patricia Scott <[email protected]> Reply-To: WAMUG <[email protected]> Date: Tuesday, 20 November 2018 at 22:13 To: WAMUG <[email protected]> Subject: Password problem update I have now supposedly reset my password 3 times, except none of them have worked. Apple ‘support’ has not helped at all. The automated system does not target the right objectives. It drags in my phone and iPad and tries to make new passwords for them, when it is the computer that needs it. I asked for a chat; the response was, we will get to you in 2 minutes. 20 minutes later it blanked out. Another page asked for the serial number. I assumed they meant for the computer. I found the number on the bottom and duly typed it in. Message came up: “this is not a valid serial number”. But it is. So I am hoping WAMUG has some better advice. Hopefully, Pat -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
