Hi Jewels The problem I had was quite different. My husband’s iPhone kept asking him to sign in to his Apple ID. When we tried it never worked.
I rang Apple and they told me to log into the Apple ID server. I did, it worked. Later he sent us an email with a couple of URLs, I did not look at them at the time, I’m due at a function on 5 min so no time now. This is from his email: Hi Graham and Diana, Based on the details you provided, we think you might find the following information helpful: Sign in with your Apple ID <https://support.apple.com/kb/HT204053> We are here to help. At Apple Support <http://www.apple.com/au/support/>, you can learn more about your product, download the latest software updates, and share tips and solutions with other users. You can also find out the best way to contact us. Good luck Diana > On 21 Nov 2018, at 10:25 am, Julie Bedford <[email protected]> wrote: > > Diana, > > Could you please let us know the URL address > > Thanks > Jewels >> On 21 Nov 2018, at 7:17 AM, Diana & Graham Stevens <[email protected]> >> wrote: >> >> Hi Pat >> >> Why don’t you ring Apple support. They solved my password problem when I got >> no answers. I rang in the late afternoon and got through very quickly. The >> man also sent me the URL so I could find it again plus some other useful >> URLs. >> >> Good luck >> >> Diana >> >> Sent from my iPad >> >>> On 21 Nov 2018, at 6:37 am, Susan Hastings <[email protected]> wrote: >>> >>> Pat, if you change your Apple password, it is universal. That becomes the >>> password you use with your Apple ID and the new password will have to be >>> used for all of your devices. It’s not a bug. Just make sure that you are >>> using the same password on all of your devices. >>> >>> When you change the password on your computer and it doesn’t ‘work’ does >>> the same new password work on your other devices? >>> >>> Cheers, Susan. >>> >>> Sent from my iPad >>> >>>> On 20 Nov 2018, at 10:13 pm, Patricia Scott <[email protected]> wrote: >>>> >>>> I have now supposedly reset my password 3 times, except none of them have >>>> worked. Apple ‘support’ has not helped at all. The automated system does >>>> not target the right objectives. It drags in my phone and iPad and tries >>>> to make new passwords for them, when it is the computer that needs it. >>>> >>>> I asked for a chat; the response was, we will get to you in 2 minutes. 20 >>>> minutes later it blanked out. Another page asked for the serial number. I >>>> assumed they meant for the computer. I found the number on the bottom and >>>> duly typed it in. Message came up: “this is not a valid serial number”. >>>> But it is. >>>> >>>> So I am hoping WAMUG has some better advice. >>>> >>>> Hopefully, >>>> Pat >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>> Settings & Unsubscribe - >>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
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