Hi Laura, Settings > Wi-Fi Is Wi-Fi turned ON Does it show you are connected to your home Wi-Fi Network? Settings > Mobile - OFF Mobile Data OFF not green
Kind regards, Ronni Sent from Ronni's iPhone 7 Plus > On 6 Jul 2019, at 1:56 pm, Laura Webb <[email protected]> wrote: > > Good afternoon all > > I have an iPhone 7. Most of my phone calls are made from home so I have > mobile data disabled and only use it occasionally if away from home. My > mobile data is with Virgin. I have an auto recharge system. Just recently > auto charge had been activated frequently rather than the usual, > approximately three months time span between recharges. > > I have been able to check my Virgin account and it seems most, if not all my > phone calls are being treated as being mobile rather than WiFI. The home > screen on my iPhone shows icons for both Virgin Mobile and WiFi, I have tried > turning the phone off for a while but still the problem exists. > > No doubt a visit to an Apple Store would solve the problem but I am not in a > position to do that. > > Please, can someone help? > > Regards > Laura > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
