Hi Ronni It would seem that rather than “more calls than usual” it is a case of “more expensive calls than usual”.
When my bank account showed that the auto recharge had been activated twice last month I realised something was amiss. Virgin is being phased out across Australia, originally to happen earlier this year but now extended to the end of this year or early next year. For a while their on line contact was difficult but that is now easier so I'll direct my query to them. Their Perth store closed some time ago. As always many thanks for your help. Kind regards Laura Sent from my iPad > On 6 Jul 2019, at 5:20 pm, Ronni Brown <[email protected]> wrote: > > Hi Laura, > > Are you sure you have not been making more phone calls than usual 😁 > Your Virgin App should be able to show you all calls charged and Data use. > My Telstra app gives detailed usage - Calls & Data. > > Kind Regards, > Ronni > > Ronni Brown’s iPad Pro 12.9-inch 256GB > > >> On 6 Jul 2019, at 3:15 pm, Laura Webb <[email protected]> wrote: >> >> Thanks Ronni >> >> Yes. All those settings are as you suggest and as they should be..That's >> what makes this so strange. Nothing else has changed in the two or so years >> I have had the phone. >> >> Regards, Laura. >> >> >> Sent from my iPad >> >> >>> On 6 Jul 2019, at 2:43 pm, Tim Law <[email protected]> wrote: >>> >>> Laura all phone calls use the phone network and you’ll be charged as such. >>> This network is used when you access the Phone icon on your iPhone. >>> >>> If you want to use the data network, ie via WiFi, then you need to use any >>> of the app based options such as Skype, Messenger, WhatsApp. These use what >>> is called a VOIP service. Voice over internet Protocol. >>> >>> These apps will also work away from a wifi network and use the 3G/4G >>> network, if you have mobile data turned on - which you don’t. >>> >>> There are two separate things - phone and data and they are charged >>> differently. >>> >>> Regards >>> Tim >>> >>> Sent from Tim's iPhone >>> >>>> On 6 Jul 2019, at 7:27 am, Ronda Brown <[email protected]> wrote: >>>> >>>> Hi Laura, >>>> >>>> Settings > Wi-Fi >>>> Is Wi-Fi turned ON >>>> Does it show you are connected to your home Wi-Fi Network? >>>> Settings > Mobile - OFF >>>> Mobile Data OFF not green >>>> >>>> Kind regards, >>>> Ronni >>>> >>>> Sent from Ronni's iPhone 7 Plus >>>> >>>>> On 6 Jul 2019, at 1:56 pm, Laura Webb <[email protected]> wrote: >>>>> >>>>> Good afternoon all >>>>> >>>>> I have an iPhone 7. Most of my phone calls are made from home so I have >>>>> mobile data disabled and only use it occasionally if away from home. My >>>>> mobile data is with Virgin. I have an auto recharge system. Just >>>>> recently auto charge had been activated frequently rather than the usual, >>>>> approximately three months time span between recharges. >>>>> >>>>> I have been able to check my Virgin account and it seems most, if not all >>>>> my phone calls are being treated as being mobile rather than WiFI. The >>>>> home screen on my iPhone shows icons for both Virgin Mobile and WiFi, I >>>>> have tried turning the phone off for a while but still the problem exists. >>>>> >>>>> No doubt a visit to an Apple Store would solve the problem but I am not >>>>> in a position to do that. >>>>> >>>>> Please, can someone help? >>>>> >>>>> Regards >>>>> Laura >>>>> >>>>> >>>>> -- The WA Macintosh User Group Mailing List -- >>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>> Settings & Unsubscribe - >>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>> >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.Laura all >>>> phone calls use the phone network and you’ll be charged as such. This >>>> network is used when you access the Phone icon on your iPhone. >>> >>> If you want to use the data network, ie via WiFi, then you need to use any >>> of the app based options such as Skype, Messenger, WhatsApp. These use what >>> is called a VOIP service. Voice over internet Protocol. >>> >>> These apps will also work away from a wifi network and use the 3G/4G >>> network, if you have mobile data turned on - which you don’t. >>> >>> There are two separate things - phone and data and they are charged >>> differently. >>> >>> Regards >>> Tim >>> >>> Sent from Tim's iPhone >>> >>>> On 6 Jul 2019, at 7:27 am, Ronda Brown <[email protected]> wrote: >>>> >>>> Hi Laura, >>>> >>>> Settings > Wi-Fi >>>> Is Wi-Fi turned ON >>>> Does it show you are connected to your home Wi-Fi Network? >>>> Settings > Mobile - OFF >>>> Mobile Data OFF not green >>>> >>>> Kind regards, >>>> Ronni >>>> >>>> Sent from Ronni's iPhone 7 Plus >>>> >>>>> On 6 Jul 2019, at 1:56 pm, Laura Webb <[email protected]> wrote: >>>>> >>>>> Good afternoon all >>>>> >>>>> I have an iPhone 7. Most of my phone calls are made from home so I have >>>>> mobile data disabled and only use it occasionally if away from home. My >>>>> mobile data is with Virgin. I have an auto recharge system. Just >>>>> recently auto charge had been activated frequently rather than the usual, >>>>> approximately three months time span between recharges. >>>>> >>>>> I have been able to check my Virgin account and it seems most, if not all >>>>> my phone calls are being treated as being mobile rather than WiFI. The >>>>> home screen on my iPhone shows icons for both Virgin Mobile and WiFi, I >>>>> have tried turning the phone off for a while but still the problem exists. >>>>> >>>>> No doubt a visit to an Apple Store would solve the problem but I am not >>>>> in a position to do that. >>>>> >>>>> Please, can someone help? >>>>> >>>>> Regards >>>>> Laura >>>>> >>>>> >>>>> -- The WA Macintosh User Group Mailing List -- >>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>> Settings & Unsubscribe - >>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>> >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>> Settings & Unsubscribe - >>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
