Hi Laura, Are you sure you have not been making more phone calls than usual đ Your Virgin App should be able to show you all calls charged and Data use. My Telstra app gives detailed usage - Calls & Data.
Kind Regards, Ronni  Ronni Brownâs iPad Pro 12.9-inch 256GB > On 6 Jul 2019, at 3:15 pm, Laura Webb <el...@iinet.net.au> wrote: > > Thanks Ronni > > Yes. All those settings are as you suggest and as they should be..That's what > makes this so strange. Nothing else has changed in the two or so years I have > had the phone. > > Regards, Laura. > > > Sent from my iPad > > >> On 6 Jul 2019, at 2:43 pm, Tim Law <t...@peoplehelp.com.au> wrote: >> >> Laura all phone calls use the phone network and youâll be charged as such. >> This network is used when you access the Phone icon on your iPhone. >> >> If you want to use the data network, ie via WiFi, then you need to use any >> of the app based options such as Skype, Messenger, WhatsApp. These use what >> is called a VOIP service. Voice over internet Protocol. >> >> These apps will also work away from a wifi network and use the 3G/4G >> network, if you have mobile data turned on - which you donât. >> >> There are two separate things - phone and data and they are charged >> differently. >> >> Regards >> Tim >> >> Sent from Tim's iPhone >> >>> On 6 Jul 2019, at 7:27 am, Ronda Brown <ro...@mac.com> wrote: >>> >>> Hi Laura, >>> >>> Settings > Wi-Fi >>> Is Wi-Fi turned ON >>> Does it show you are connected to your home Wi-Fi Network? >>> Settings > Mobile - OFF >>> Mobile Data OFF not green >>> >>> Kind regards, >>> Ronni >>> >>> Sent from Ronni's iPhone 7 Plus >>> >>>> On 6 Jul 2019, at 1:56 pm, Laura Webb <el...@iinet.net.au> wrote: >>>> >>>> Good afternoon all >>>> >>>> I have an iPhone 7. Most of my phone calls are made from home so I have >>>> mobile data disabled and only use it occasionally if away from home. My >>>> mobile data is with Virgin. I have an auto recharge system. Just recently >>>> auto charge had been activated frequently rather than the usual, >>>> approximately three months time span between recharges. >>>> >>>> I have been able to check my Virgin account and it seems most, if not all >>>> my phone calls are being treated as being mobile rather than WiFI. The >>>> home screen on my iPhone shows icons for both Virgin Mobile and WiFi, I >>>> have tried turning the phone off for a while but still the problem exists. >>>> >>>> No doubt a visit to an Apple Store would solve the problem but I am not in >>>> a position to do that. >>>> >>>> Please, can someone help? >>>> >>>> Regards >>>> Laura >>>> >>>> >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>> Settings & Unsubscribe - >>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.Laura all >>> phone calls use the phone network and youâll be charged as such. This >>> network is used when you access the Phone icon on your iPhone. >> >> If you want to use the data network, ie via WiFi, then you need to use any >> of the app based options such as Skype, Messenger, WhatsApp. These use what >> is called a VOIP service. Voice over internet Protocol. >> >> These apps will also work away from a wifi network and use the 3G/4G >> network, if you have mobile data turned on - which you donât. >> >> There are two separate things - phone and data and they are charged >> differently. >> >> Regards >> Tim >> >> Sent from Tim's iPhone >> >>> On 6 Jul 2019, at 7:27 am, Ronda Brown <ro...@mac.com> wrote: >>> >>> Hi Laura, >>> >>> Settings > Wi-Fi >>> Is Wi-Fi turned ON >>> Does it show you are connected to your home Wi-Fi Network? >>> Settings > Mobile - OFF >>> Mobile Data OFF not green >>> >>> Kind regards, >>> Ronni >>> >>> Sent from Ronni's iPhone 7 Plus >>> >>>> On 6 Jul 2019, at 1:56 pm, Laura Webb <el...@iinet.net.au> wrote: >>>> >>>> Good afternoon all >>>> >>>> I have an iPhone 7. Most of my phone calls are made from home so I have >>>> mobile data disabled and only use it occasionally if away from home. My >>>> mobile data is with Virgin. I have an auto recharge system. Just recently >>>> auto charge had been activated frequently rather than the usual, >>>> approximately three months time span between recharges. >>>> >>>> I have been able to check my Virgin account and it seems most, if not all >>>> my phone calls are being treated as being mobile rather than WiFI. The >>>> home screen on my iPhone shows icons for both Virgin Mobile and WiFi, I >>>> have tried turning the phone off for a while but still the problem exists. >>>> >>>> No doubt a visit to an Apple Store would solve the problem but I am not in >>>> a position to do that. >>>> >>>> Please, can someone help? >>>> >>>> Regards >>>> Laura >>>> >>>> >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>> Settings & Unsubscribe - >>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
