Thanks Ronni Yes. All those settings are as you suggest and as they should be..That's what makes this so strange. Nothing else has changed in the two or so years I have had the phone.
Regards, Laura. Sent from my iPad > On 6 Jul 2019, at 2:43 pm, Tim Law <[email protected]> wrote: > > Laura all phone calls use the phone network and you’ll be charged as such. > This network is used when you access the Phone icon on your iPhone. > > If you want to use the data network, ie via WiFi, then you need to use any of > the app based options such as Skype, Messenger, WhatsApp. These use what is > called a VOIP service. Voice over internet Protocol. > > These apps will also work away from a wifi network and use the 3G/4G network, > if you have mobile data turned on - which you don’t. > > There are two separate things - phone and data and they are charged > differently. > > Regards > Tim > > Sent from Tim's iPhone > >> On 6 Jul 2019, at 7:27 am, Ronda Brown <[email protected]> wrote: >> >> Hi Laura, >> >> Settings > Wi-Fi >> Is Wi-Fi turned ON >> Does it show you are connected to your home Wi-Fi Network? >> Settings > Mobile - OFF >> Mobile Data OFF not green >> >> Kind regards, >> Ronni >> >> Sent from Ronni's iPhone 7 Plus >> >>> On 6 Jul 2019, at 1:56 pm, Laura Webb <[email protected]> wrote: >>> >>> Good afternoon all >>> >>> I have an iPhone 7. Most of my phone calls are made from home so I have >>> mobile data disabled and only use it occasionally if away from home. My >>> mobile data is with Virgin. I have an auto recharge system. Just recently >>> auto charge had been activated frequently rather than the usual, >>> approximately three months time span between recharges. >>> >>> I have been able to check my Virgin account and it seems most, if not all >>> my phone calls are being treated as being mobile rather than WiFI. The home >>> screen on my iPhone shows icons for both Virgin Mobile and WiFi, I have >>> tried turning the phone off for a while but still the problem exists. >>> >>> No doubt a visit to an Apple Store would solve the problem but I am not in >>> a position to do that. >>> >>> Please, can someone help? >>> >>> Regards >>> Laura >>> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.Laura all phone >> calls use the phone network and you’ll be charged as such. This network is >> used when you access the Phone icon on your iPhone. > > If you want to use the data network, ie via WiFi, then you need to use any of > the app based options such as Skype, Messenger, WhatsApp. These use what is > called a VOIP service. Voice over internet Protocol. > > These apps will also work away from a wifi network and use the 3G/4G network, > if you have mobile data turned on - which you don’t. > > There are two separate things - phone and data and they are charged > differently. > > Regards > Tim > > Sent from Tim's iPhone > >> On 6 Jul 2019, at 7:27 am, Ronda Brown <[email protected]> wrote: >> >> Hi Laura, >> >> Settings > Wi-Fi >> Is Wi-Fi turned ON >> Does it show you are connected to your home Wi-Fi Network? >> Settings > Mobile - OFF >> Mobile Data OFF not green >> >> Kind regards, >> Ronni >> >> Sent from Ronni's iPhone 7 Plus >> >>> On 6 Jul 2019, at 1:56 pm, Laura Webb <[email protected]> wrote: >>> >>> Good afternoon all >>> >>> I have an iPhone 7. Most of my phone calls are made from home so I have >>> mobile data disabled and only use it occasionally if away from home. My >>> mobile data is with Virgin. I have an auto recharge system. Just recently >>> auto charge had been activated frequently rather than the usual, >>> approximately three months time span between recharges. >>> >>> I have been able to check my Virgin account and it seems most, if not all >>> my phone calls are being treated as being mobile rather than WiFI. The home >>> screen on my iPhone shows icons for both Virgin Mobile and WiFi, I have >>> tried turning the phone off for a while but still the problem exists. >>> >>> No doubt a visit to an Apple Store would solve the problem but I am not in >>> a position to do that. >>> >>> Please, can someone help? >>> >>> Regards >>> Laura >>> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
