OK Bill,
That narrows it down a bit. We now know:
1. Your modem is connected to the NBN and its wireless network is
working OK - I presume some (if not all) of the devices you
mentioned as connected are connected by wifi (iPhones don't do
ethernet!)
2. The physical wifi on your Mac mini works OK because you used it to
connect to your phone hotspot.
So the problem is just getting the Mac mini to connect to the modem
wifi network.
I presume that, as suggested, you have already tried just switching OFF
wifi on the Mac mini and then switching it ON again. I also presume the
Mac mini is in reasonable wifi proximity to the modem.
If this has not worked, it maybe that the wifi details have changed
since you last used the mac mini – so we need to check all this.
* First off you need to make a note of the current wifi network name
– check this by going to your iMac or Macbook air and looking at
the network preference pane to see what the “Network Name” is and
make a note of it. Also make a note of your wifi password.
* It is worth noting that many modern modems have two separate wifi
networks – one running at 5GHz and one running at 2.4GHz – if you
have not changed the default names they will be very similar but
slightly different – for example my names are: InternodeF7535B
and InternodeF7535B-5G – unless you have a definire need to use
different networks for certain devices, I would suggest it is best
to have all devices connected to the same network.
* Now go to your Mac mini and open the network pane in system
preferences – is the network name showing the same name – if not,
open the drop down list to show other networks available and,
assuming your correct network is showing select this.
If this has solved it -great. If not, it maybe best to remove the
network from the computers “remembered networks” In the network
preferences pane:
1. Uncheck the “Automatically join this network” box
2. Turn the wifi OFF
3. Click the “Advanced” button and make sure the “Wifi” tab is
selected
4. You will see a list of “Preferred Networks” – depending on how many
networks you have used in the past, there maybe a few names here.
Delete any older networks and delete the current network you are
having problems with.
5. Click “OK”
6. You are now back to the main network preferences pane. Turn wifi
back on.
7. “Network Name” should now show “No network selected” – open the
drop down list and select your correct network. If/when prompted
enter your wifi password.
8. If all is now working you can now check the “Automatically join
this network” box
If you are still having problems, report back with details of what went
wrong & when.
HTH
Cheers
Neil
-----Original Message-----
From: WAMUG <[email protected]> on behalf of Juliet
Kitson via WAMUG <[email protected]>
Reply-To: WAMUG <[email protected]>
Date: Thursday, 08 December 2022 at 15:12
To: WAMUG <[email protected]>
Cc: Juliet Kitson <[email protected]>
Subject: Re: [WAMUG] Mac mini
G’day
The modem connects to my iMac my MacBook Air and 2 iPhones and
smart tv
so I think it’s a problem with the Mac mini.
Regards Bill
On Thu, Dec 8, 2022 at 16:02 Neil Houghton via WAMUG
<[1][email protected]> wrote:
Thanks for the update, Bill - glad you have now got your
date &
time
setup.
Since you first mentioned you were doing this to use iView,
I
guess
using your phone hotspot is not a long term solution unless
you
have a
huge data allowance on your mobile plan - so you need to
get
connected
to the NBN via that Telstra modem!
As I mentioned before, this is really a two part problem:
1. Making sure that the Telstra modem is correctly
accessing the
internet.
2. Connecting your Mac mini to the modem.
* Your reply indicates that point 2) is definitely a
problem
(your
wifi symbol is greyed out).
* This maybe the only problem, but you have not indicated
if
you have
confirmed that 1) is not also a problem – have you got
any
other
device connected to the internet (and working) via this
modem?
There are various approaches you could take to narrow down
and
address
the problem, but one way is just to try and reset
everything and
see
how you go – so you might take this approach:
1. Switch off your Telstra modem.
2. Turn off wifi on your Mac mini
3. Restart you Mac mini
4. Turn your Telstra modem back on
5. Go have a cup of tea and allow plenty off time for your
modem
to
reboot/reset/connect to the NBN etc.
6. Go to the Mac mini, turn wifi back on and make sure
that it
is
connecting to the right wifi network (your Telstra
modem)
7. Assuming that you have successfully connected to the
correct
wifi
network – confirm your internet connection is working
OK for
Safari
and for Mail (assuming you have mail setup on this
machine)
If all the above goes OK – you should be good to go with
iview!
If you are still having problems, report back with details
of
what went
wrong & when.
HTH
Cheers
Neil
-----Original Message-----
From: WAMUG <[2][email protected]> on behalf
of
Juliet
Kitson via WAMUG <[3][email protected]>
Reply-To: WAMUG <[4][email protected]>
Date: Wednesday, 07 December 2022 at 19:21
To: WAMUG <[5][email protected]>
Cc: Juliet Kitson <[6][email protected]>
Subject: Re: [WAMUG] Mac mini
Hello All,
It's all down to memory loss when I first started
using
this
mini it
was not going to go online so instead of giving a
password
I
just hit
enter, then when switched on today a password was
requested to
setup
time etc., I forgot that my password was nothing so
I
finally
got
everything ready to setup but could not connect to
internet.
Checked in system preferences indicated that I was
connected to
my
network but the wifi symbol at top of screen was
blanked
out,
after a
lot of thought tried to connect via hotspot on my
phone
and got
connected but I still can't connect via my telstra
modem.
End of long story showing what happens when you get
to 83
and
start to
forget things, Thanks for all the help offered.
Regards Bill & Juliet
PS I now live in Victoria.
On Wed, Dec 7, 2022 at 6:05 PM Neil Houghton via
WAMUG
<[1][7][email protected]> wrote:
Hi Bill,
Let's try & clarify your exact problem.
From your replies I understand that you do not
actually
have a
password to login - but some sort of network
problem
which is
stopping you from changing/setting the date/time -
is
that
right?
To further clarify just what is happening:
Can you open system preferences?
If so - go to the Users and groups pane - are you
logged
in as
the
only user? Can you confirm you have admin
privileges
Assuming that you are logged in as an
administrator, go
to the
Date
& Time pane and the Date & Time tab - I assume the
check
box
is
ticked to "Set date and time automatically" and a
suitable
time
server is selected. Eg Apple
asia([2][8]time.asia.apple.com?
Assuming this is all OK, your problem seems to be
that
you do
not
have the internet connection to allow the time
server to
automatically set the system time.
We need to narrow down the problem:
Is your NBN modem correctly connected to the
Internet -
do you
have
any other devices currently connected to the
Internet
via this
modem? Ipad, laptop, other computer, smart TV etc.
If
some
other
device is accessing the Internet with no problem
through
the
same
modem then that should prove that this is not the
problem.
How is your computer connected to the NBN? Go to
the
network
pane
of system preferences and check. Are you connected
via
wifi or
internet?
Select the mode that is showing as connected and
it
should
give
further details under Status: connected.
Assuming that you are connected via wifi (the most
common
setup) try
turning wifi OFF and then back ON again - I
sometimes
find
this
helps when things are playing up.
If this has not worked and you had no other device
confirming
that
the NBN internet connection was OK you could try
switching OFF
the
NBN modem, leaving a few minutes and then
switching it
back ON
again
- it then might take a few minutes to boot up and
go
through
its
connection procedures. If you do this, you may
also need
to
repeat
the wifi disconnect/reconnect thing.
I sometimes find that internet connections can get
confused -
I
don't normally have problems with my computers but
my
old
SAMSUNG
smart TV often seems to lose connection and
requires
various
steps
(including switching the TV OFF/ON) before it can
reconnect!
Let us know how all this goes and the answers to
questions
above!
HTH
Cheers
Neil
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