Hi Julie Can relate, as have a lot of clients have no end of issue with TMC. (The Messaging Company) However, you can’t take that email address with you - as they (TMC) “own it”. So if you go somewhere else, you will lose that email address and have to get a new one. You can’t take the @iinet address with you. So if you need to keep the same address, your only choice is to stay with TMC unfortunately. It’s not like having a domain address (ie like my email) that you can take that with you anywhere.
Some clients have just gone with “free” email addresses (eg @outlook.com or @gmail.com or @iCloud.com), other clients I’ve set new hosting for them through my hosting business, so they have their own domain and email addresses that they can keep for long as they like. (Obviously costs, as it gets renewed each year). But it gives them their own domain name, and different email addresses that they want. What some clients did was set up their new email address (either free or hosted), then over a year they worked through to migrate people over to it. Once 99% of their email was on their new email address and they were confident with it, then they could then choose to close off the TMC email address. One of the advantages of owning a domain is I’m in control of it for as long as I want to keep it. (Though obviously pay for it of course). So unfortunately they are you only choices. But to keep it (as they own the @iinet address) your only choice is to stay with them. If spinning wheel logging into webmail then that could be other issues possibly as well. Though, they sometimes can be a bit slow to get into webmail, but overall when I’ve logged in for clients it generally hasn’t been too bad. Kind regards Daniel Sent from my iPhone 16 Pro --- Daniel Kerr MacWizardry p : 0414 795 960 e : <daniel AT macwizardry.com.au> w : <http://www.macwizardry.com.au> **For everything Apple** NOTE: Any information provided in this email may be my personal opinion and as such should be taken accordingly, and may not be the views of MacWizardry. Any information provided does not offer or warrant any form of warranty or accept liability. It would be appreciated that if any information in this email is to be disseminated, distributed or copied, that permission by the author be requested. *** Avoid Scams! - Get my latest eBook to help protect yourself, your finances and what things to look out for. Grab your copy today from - https://ebooksonline.com.au/ *** > On 17 Dec 2025, at 12:07 pm, Julie Bedford via WAMUG > <[email protected]> wrote: > > > Hi > Have had nothing but problems with The Messenger - email service. Can anyone > suggest > a good reliable email service. It is important that I retain my email > address for obvious reasons. > Often very important emails end up in the spam box on the web server, but to > log in to the server > is almost impossible with the spinning wheel. > > Wishing you all Christmas season greetings. > > Jewels > -- The WA Macintosh User Group Mailing List -- > Archives - <https://www.mail-archive.com/[email protected]/> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - <https://lists.wamug.org.au/mailman/listinfo/wamug> -- The WA Macintosh User Group Mailing List -- Archives - <https://www.mail-archive.com/[email protected]/> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <https://lists.wamug.org.au/mailman/listinfo/wamug>
