Many thanks Daniel for explaining.   When iinet gave us the contact of TMC, 
they should have made this clear, but assume we didn’t have a choice if we 
wanted to keep our email address.  I’ve been with iinet since the 1990’s and 
would be impossible to change my email address considering the number of people 
both work and personal have it.  So guess I’m stuck with it.

Today for me was important I receive my messages - one being a house I just 
sold and the other on an insurance claim matter.  I’ve learnt that a number of 
emails instantly go to spam on the TMC web server and do not download to my 
computer.  I have recently upgraded to Sequoia and the ’spam’ folder is not 
present in Mail anymore.  How do I get around this ?  Do I make a mailbox 
called Spam and then the Spam received on the web server would downloaded to it 
?  I have also made these emails as important and move to the mail box, but 
they continue to end up in spam on TMC website.  I am at a loss on that one to 
be honest.

Hope you can help me out on the Spam problem - sounds like you have an 
abundance of experience.  Where is MacWizardry ?

Kind regards

Julie


> On 17 Dec 2025, at 12:50 pm, Daniel Kerr via WAMUG <[email protected]> 
> wrote:
> 
> Hi Julie
> 
> Can relate, as have a lot of clients have no end of issue with TMC. (The 
> Messaging Company)
> However, you can’t take that email address with you - as they (TMC) “own it”. 
> So if you go somewhere else, you will lose that email address and have to get 
> a new one.
> You can’t take the @iinet address with you.
> So if you need to keep the same address, your only choice is to stay with TMC 
> unfortunately.
> It’s not like having a domain address (ie like my email) that you can take 
> that with you anywhere.
> 
> Some clients have just gone with “free” email addresses (eg @outlook.com or 
> @gmail.com or @iCloud.com), other clients I’ve set new hosting for them 
> through my hosting business, so they have their own domain and email 
> addresses that they can keep for long as they like. (Obviously costs, as it 
> gets renewed each year). But it gives them their own domain name, and 
> different email addresses that they want.
> What some clients did was set up their new email address (either free or 
> hosted), then over a year they worked through to migrate people over to it. 
> Once 99% of their email was on their new email address and they were 
> confident with it, then they could then choose to close off the TMC email 
> address. 
> One of the advantages of owning a domain is I’m in control of it for as long 
> as I want to keep it. (Though obviously pay for it of course).
> 
> So unfortunately they are you only choices. But to keep it (as they own the 
> @iinet address) your only choice is to stay with them.
> If spinning wheel logging into webmail then that could be other issues 
> possibly as well. Though, they sometimes can be a bit slow to get into 
> webmail, but overall when I’ve logged in for clients it generally hasn’t been 
> too bad.
> 
> Kind regards
> Daniel
> 
>  Sent from my iPhone 16 Pro 
> 
> ---
> Daniel Kerr
> MacWizardry
> 
> p : 0414 795 960
> e : <daniel AT macwizardry.com.au>
> w : <http://www.macwizardry.com.au>
> 
> 
> **For everything Apple**
> 
> NOTE: Any information provided in this email may be my personal opinion and 
> as such should be taken accordingly, and may not be the views of MacWizardry. 
> Any information provided does not offer or warrant any form of warranty or 
> accept liability. It would be appreciated that if any information in this 
> email is to be disseminated, distributed or copied, that permission by the 
> author be requested. 
> 
> 
> 
> *** Avoid Scams! - Get my latest eBook to help protect yourself, your 
> finances and what things to look out for. Grab your copy today from - 
> https://ebooksonline.com.au/ ***
> 
> 
> 
>> On 17 Dec 2025, at 12:07 pm, Julie Bedford via WAMUG 
>> <[email protected]> wrote:
>> 
>> 
>> Hi
>> Have had nothing but problems with The Messenger - email service.  Can 
>> anyone suggest
>> a good reliable email service.  It is important that I retain my email 
>> address for obvious reasons.
>> Often very important emails end up in the spam box on the web server, but to 
>> log in to the server
>> is almost impossible with the spinning wheel.
>> 
>> Wishing you all Christmas season greetings.
>> 
>> Jewels
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