> Decisions made at a high enough level of management not to notice
>what is going on down on the shop floor often come back to haunt
>management...
in _Out of the Crisis_, W. Edwards Deming (a mangement theorist, aka: "the
guy who invented Japanese management") tells a story about a factory where
the workers went on strike. the management decided to play tough and keep
the production lines running themselves. by the end of the first day,
they'd declared more than half the machinery unfit for service, and only
had enough working equipment left to run a single line.
one of those managers attended a seminar by Deming, and told him the story.
Deming's reply was, "and we both know whose fault that was, don't we?"
mike stone <[EMAIL PROTECTED]> 'net geek..
been there, done that, have network, will travel.
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