Susan Duncan wrote:
> Peter,
>
> I've found myself in a similar situation and haven't found the perfect
> solution.
> Currently we have a database on our intranet that has the email
> addresses of various people we send stuff to. This was a Q&D (quick and
> dirty) kludge that I threw together for the marketing people that has now
> grown way past its original specs and needs reworking. They also have a
> contact management database on an old mainframe which is being replaced.
> This contact management system started off as a membership style database
> that then had a bunch of stuff slapped onto it. The new system which they
> are implementing for their bibliographic database is on a solaris system
> (software is STAR by Cuadra). While STAR is great for the library
> application, it doesn't have the necessary *connectors* to easily print
> labels, fax or email directly from it.
>
> All this to bring me back to the real requirement which is: contact
> management system that is also a marketing database which needs to:
> * track email to and from clients and potential clients
> * track faxes sent to clients
> * track info packages sent to clients
> * track relationships between clients (ie. 3-4 contacts in different areas
> of a university but still must be treated as "contacting that university")
> * be in a format that can easily be exported should we switch applications
> later
> * print labels for particular groups and record the action
> * send faxes to particular groups and record action
> * send email to particular groups and record action
>
> I've looked at various solutions and they all fail to meet all of my
> requirements, though they all handle some aspect really well. I can't see
> this as being a new need and there's got to be something out there that
> handles all this.
> The network is NT and WIN95 with one SunUltra running Solaris (old system
> was HP3000). If you run across something interesting let me know. I'd
> even settle for close and can be modified.
If you'd like to list the products you've evaluated, maybe I can add some
more to your list. In the meantime, if you haven't looked at SalesLogix, you
might want to take a look:
http://www.saleslogix.com/products/index.phtml
I haven't used it, but did some research on Contact Managers/Sales Force
Automation tools a few months ago and this one struck me as rather powerful
and customizable.
Also, if anyone has any experience with SalesLogix, I'd be interested in
hearing comments.
Thanks,
Jack
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