OK, you ran into a separate defect here. One that affects every version of WhatsUp
Gold from v4.05 (at least) up to v8.03, where it was fixed.
Small packet sizes cause the following problems:
1) Size 1-13. No ping occurs. Client reports (in List View):
failed, retcode = 122 (It doesn't appear this application was installed properly
with Install!)
2) Size 14-27 WUG performs a valid ping and receives a valid response (tested using
packet analyzer), but displays the following:
failed, retcode = 11001 (Host name not resolved)
This response occurs for pinging both an IP address or a Fully Qualified Domain Name.
This did not seem to be a serious problem because no user reported it and there were
no obvious use cases for needing small packets.
Anyway, as I mentioned above, this was fixed in v8.03 as a consequence of implementing
the ability to control the packet size via the registry.
Concerning Nettools, you say "anything over 30 works". Does this hold true for larger
sizes, as you go over 50? If there is a cut-off point then you maybe have a filter in
place after all. The solution for that might be to upgrade to v8.03 so that you can
get the device monitoring ICMP packets to the right size. You can download an Eval of
v8.03 to test out this hypothesis.
Of course, the best reason to upgrade would be to take advantage of all the v8.0x
goodies like the Event system.
Don't worry about log management... that's to control how logs get placed into the
archive directory.
As for the debug log, it's aways available via Logs -> Debug Log. It does not have
to be configured. However, what it shows you is live info.. you cant open the
window and scroll back. You can only open the window and watch things "time forward".
Mark Symons
Ipswitch, Inc
Augusta GA
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Brian Simpson
Sent: Tuesday, December 09, 2003 13:30
To: [EMAIL PROTECTED]
Subject: RE: [WhatsUp Forum] Ping help
I'm monitoring devices on our network. There are no filters.
When I go to NetTools and ping everything works. Changing the packet size
to 25 and lower fails, anything over 30 works.
There's nothing in the Debug log. How do you turn this on? Under Program
Options, Logging I have Log Type: Whatsup Event Log and no log management.
Is this the correct settings?
I need to be able to monitor with ping, because I want to monitor our up
stream providers router.
Thanks for your help.
Brian
PS I've been using Whatsup (and then Whatsup Gold) since the program was
first released (maybe 10 years), it's a great program.
At 07:08 AM 12/9/2003, you wrote:
>There is no difference between the ICMP packets generated from WhatsUp
>Gold v7.04 with a right-click ping and a normal monitor ping.
>
>Now, many networks have implemented ICMP filtering this year based on
>packet size. This is intended to block the nachi/welchia worm. The
>filter would catch the ICMP packets used by WhatsUp Gold to monitor devices.
>
>Are you being affected by such a filter? Try using Nettools and play with
>the packet size. See whether small packets get through and large ones don't.
>
>If this is the case then you would want to upgrade to v8.03. This has a
>smaller default ICMP size and a registry setting that allows that size to
>be configured.
>
>Mark Symons
>Ipswitch Inc
>Augusta GA
>
>-----Original Message-----
>From: [EMAIL PROTECTED]
>[mailto:[EMAIL PROTECTED] Behalf Of Brian Simpson
>Sent: Tuesday, December 09, 2003 03:39
>To: [EMAIL PROTECTED]
>Subject: [WhatsUp Forum] Ping help
>
>
>I have Whatsup Gold 7.04 running on WinXP I have several devices I monitor
>SMTP, POP, HTTP, ColdFusion with no problems. I can't ping any device. If I
>right click the device and click ping it pings the device no problem. If I
>set a monitor to ping or echo service it does not work. What am I doing wring?
>
> Thanks
>
> Brian
>
>
>
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>
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