Hi Ntsoaki --

I suggest a lore-based approach, getting at skills through stories,
rather than leaving context to chance. [1]  Too many workshops
neglect lore and dive into technical details with no overview.
Stories / history actually help glue the details into memory
structures with staying power, plus provides the individual with
more of a sense of where to jump in, at least potentially.

For example, what is the history of the Wiki, where does the
word come from etc.  I happen to know the inventor of WikiWiki,
Ward Cunningham.  You might, for your own purposes, tour
the first /original wiki.

http://c2.com/cgi/wiki?WikiWikiWeb

Then there's Wikipedia and the controversies, and Wikileaks...

I think it's a good policy in workshops to openly address
"connotations" and create an environment in which people
feel safe enough to express their concerns, as well as
confess their ignorance.

Finding successful / happening Wikis on the internet that
really appear to be doing a social service would be another
task to complete in advance of any Wiki Workshop.
Wikieducator is a great example of the latter I should
think.

Oft times it's a matter of culture (office culture). Leading
by example becomes important, not just by one person
but a core group or team...

Kirby Urner
Portland, Oregon
http://wikieducator.org/User:KirbyUrner

[1] lore vs. skills as two axes of andragogy:
http://www.4dsolutions.net/presentations/p4t_notes.pdf (Fig. page 3)

On Tue, Nov 29, 2011 at 9:48 PM, Ntsoaki <[email protected]> wrote:

> Dear all,
>
> I have just been appointed as a Knowledge Manager at SAQA (South
> African Qualification Authority).
> My main responsibility is to design, develop and execute knowledge
> management strategies that will enable CAS (Career Advice Services)
> our unit to have access to high quality up-to-date information that is
> easily accessible and will enhance our business success.
>
> In light with that we have different tools such as Wiki, website and
> other internal systems that we are using to facilitate that process.
> However we are facing a challenging situation whereby our staff
> members are reluctant to use Wiki or share information on it because
> they believe it is difficult to navigate or to find information there.
>
> I have been tasked to conduct a workshop/training for our staff member
> to have a positive response towards Wiki so that they should be
> willing and confidently use Wiki as our knowledge base. I am also new
> on Wiki and currently familiarising myself with it hence I assigned
> myself to wiki tutorials and the forums to get a better understanding
> around the subject.
>
> Any pointers on how to convince my colleagues that Wiki is they way to
> go, I find it interesting and convenient for the purpose of our
> project, the trick is how do I get my colleagues by the idea.
>
> Thanks
>
> Ntsoaki Kala
>
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