Dear Ntsoaki,

Congratulations on your new role as Knowledge Manager at SAQA -- I'm sure
you are excited to tackle new opportunities and challenges.

Based on our experiences providing free training opportunities to thousands
of educators worldwide, I have found that very often the reluctance to use
wiki technology has less to do with learning how to use wikis, but more to
do with the fears and uncertainties of collaborating in an
open environment. So its important to focus on explaining the benefits of
collaborative authoring and to illustrate the features in the wiki which
provide an accurate history of every edit and how we can monitor progress
on wiki pages.

Above all -- we are a community. If any editor has questions, they should
not be shy to ask, We are here to help.

Wayne

On Wed, Nov 30, 2011 at 6:48 PM, Ntsoaki <[email protected]> wrote:

> Dear all,
>
> I have just been appointed as a Knowledge Manager at SAQA (South
> African Qualification Authority).
> My main responsibility is to design, develop and execute knowledge
> management strategies that will enable CAS (Career Advice Services)
> our unit to have access to high quality up-to-date information that is
> easily accessible and will enhance our business success.
>
> In light with that we have different tools such as Wiki, website and
> other internal systems that we are using to facilitate that process.
> However we are facing a challenging situation whereby our staff
> members are reluctant to use Wiki or share information on it because
> they believe it is difficult to navigate or to find information there.
>
> I have been tasked to conduct a workshop/training for our staff member
> to have a positive response towards Wiki so that they should be
> willing and confidently use Wiki as our knowledge base. I am also new
> on Wiki and currently familiarising myself with it hence I assigned
> myself to wiki tutorials and the forums to get a better understanding
> around the subject.
>
> Any pointers on how to convince my colleagues that Wiki is they way to
> go, I find it interesting and convenient for the purpose of our
> project, the trick is how do I get my colleagues by the idea.
>
> Thanks
>
> Ntsoaki Kala
>
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-- 
Wayne Mackintosh <http://wikieducator.org/User:Mackiwg>, Ph.D.
Director OER Foundation <http://www.oerfoundation.org>
Director, International Centre for Open Education,
Otago Polytechnic, New Zealand.
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