On Wed, Sep 12, 2012 at 8:17 PM, Fred Bauder <[email protected]> wrote: >> On Wed, Sep 12, 2012 at 12:56 PM, Charles Matthews < >> [email protected]> wrote: >> >>> If something gets into OTRS and is from >>> a household name, it would be sensible to have it passed to someone >>> with a >>> lot of experience, but I don't know if that is part of the system. >>> >> >> Of course, we'd first have to establish that the message legitimately was >> from said household name, either directly or via an assistant or >> publicist. >> Even for legitimate VIPs, though, OTRS volunteers aren't going to change >> content without good reason (and "but it's my article" is not a good >> reason). >> >> -- >> Jim Redmond >> [email protected] > > We should assume it is from the person they claim to be. If it turns out > they are not that problem can be addressed at that time. If they are the > VIP they should get VIP treatment from the beginning. By which I mean > courtesy and taking their complaint seriously, not doing every little > thing they might want. > > Fred > >
As opposed to regular OTRS tickets, which we should treat boorish, and dismiss their complaint out of hand? _______________________________________________ WikiEN-l mailing list [email protected] To unsubscribe from this mailing list, visit: https://lists.wikimedia.org/mailman/listinfo/wikien-l
