Courtesy and taking complaints seriously (initially, at least) should be standard practice, not "VIP treatment". On Sep 12, 2012 7:17 PM, "Fred Bauder" <[email protected]> wrote:
> > On Wed, Sep 12, 2012 at 12:56 PM, Charles Matthews < > > [email protected]> wrote: > > > >> If something gets into OTRS and is from > >> a household name, it would be sensible to have it passed to someone > >> with a > >> lot of experience, but I don't know if that is part of the system. > >> > > > > Of course, we'd first have to establish that the message legitimately was > > from said household name, either directly or via an assistant or > > publicist. > > Even for legitimate VIPs, though, OTRS volunteers aren't going to change > > content without good reason (and "but it's my article" is not a good > > reason). > > > > -- > > Jim Redmond > > [email protected] > > We should assume it is from the person they claim to be. If it turns out > they are not that problem can be addressed at that time. If they are the > VIP they should get VIP treatment from the beginning. By which I mean > courtesy and taking their complaint seriously, not doing every little > thing they might want. > > Fred > > > > _______________________________________________ > WikiEN-l mailing list > [email protected] > To unsubscribe from this mailing list, visit: > https://lists.wikimedia.org/mailman/listinfo/wikien-l > _______________________________________________ WikiEN-l mailing list [email protected] To unsubscribe from this mailing list, visit: https://lists.wikimedia.org/mailman/listinfo/wikien-l
