> On Wed, Sep 12, 2012 at 12:56 PM, Charles Matthews < > [email protected]> wrote: > >> If something gets into OTRS and is from >> a household name, it would be sensible to have it passed to someone >> with a >> lot of experience, but I don't know if that is part of the system. >> > > Of course, we'd first have to establish that the message legitimately was > from said household name, either directly or via an assistant or > publicist. > Even for legitimate VIPs, though, OTRS volunteers aren't going to change > content without good reason (and "but it's my article" is not a good > reason). > > -- > Jim Redmond > [email protected]
We should assume it is from the person they claim to be. If it turns out they are not that problem can be addressed at that time. If they are the VIP they should get VIP treatment from the beginning. By which I mean courtesy and taking their complaint seriously, not doing every little thing they might want. Fred _______________________________________________ WikiEN-l mailing list [email protected] To unsubscribe from this mailing list, visit: https://lists.wikimedia.org/mailman/listinfo/wikien-l
