On Tue, Apr 24, 2012 at 10:00 AM, Casey Brown <li...@caseybrown.org> wrote:
> On Mon, Apr 23, 2012 at 8:23 AM, Thehelpfulone
> <thehelpfulonew...@gmail.com> wrote:
>> You would be able to easily keep track of what tickets have
>> been answered, but as far as I am aware the OTRS admins
>> are technically able to view all the emails in any queues -
>> so that would be another 12ish people plus devs that would
>> be able to view the tickets. I'm not saying that they would,
>> but bearing in mind a fair number of the OTRS admins are
>> checkusers/oversighters themselves, I think there will be
>> some issues with using OTRS.
>
> Queues are normally setup so that the OTRS admins can see all tickets.
> This makes things easier when checking for errors, making sure there
> are no backlogs, cleaning up cross-queue spam, etc. However, there are
> definitely some private queues -- like the oversight and Wikimedia
> registration/scholarship queues -- that OTRS admins cannot see unless
> they give themselves access to it, which they wouldn't do unless they
> needed to for some reason.

Is there an auditable log of these actions?  i.e. one that OTRS admins
cant doctor?

-- 
John Vandenberg

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