On Tue, Apr 24, 2012 at 10:00 AM, Casey Brown <li...@caseybrown.org> wrote: > On Mon, Apr 23, 2012 at 8:23 AM, Thehelpfulone > <thehelpfulonew...@gmail.com> wrote: >> You would be able to easily keep track of what tickets have >> been answered, but as far as I am aware the OTRS admins >> are technically able to view all the emails in any queues - >> so that would be another 12ish people plus devs that would >> be able to view the tickets. I'm not saying that they would, >> but bearing in mind a fair number of the OTRS admins are >> checkusers/oversighters themselves, I think there will be >> some issues with using OTRS. > > Queues are normally setup so that the OTRS admins can see all tickets. > This makes things easier when checking for errors, making sure there > are no backlogs, cleaning up cross-queue spam, etc. However, there are > definitely some private queues -- like the oversight and Wikimedia > registration/scholarship queues -- that OTRS admins cannot see unless > they give themselves access to it, which they wouldn't do unless they > needed to for some reason.
Is there an auditable log of these actions? i.e. one that OTRS admins cant doctor? -- John Vandenberg _______________________________________________ Wikimedia-l mailing list Wikimediafirstname.lastname@example.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l