I seldom use tech support, and this current exchange with Ahead/Nero
reminded why --
ME: I just upgraded to the current Nero Burning ROM version and it seems
that Showtime will no longer play a DVD image across the network. It works
fine on the local drive, just not across a network connection. I get the
message, "Sorry, the folder you have selected does no contain a valid
DVD-video, SVCD or VCD structure."
NERO TS: The playback of images is not official supported by Nero ShowTime
normally it should not work. (comment--no mention of the fact that it works
on a local drive, just not across the network).
ME: Perhaps I am using the wrong terminology. If I use NeroVision Express to
write the DVD structure to the hard drive rather than a blank DVD, that is
the image I am refering to. If I play this "image" via Showtime on a local
drive, it works just fine. If I try to access this "image" across the
network, I get the previously mentioned error message.
NERO TS: Please provide me with the information in which format your "image"
is.
Which ending have the files? *.? (comment--Does tech support NOT know what
type of files their program creates>)
ME: A Video_TS folder containing .VOB, .BUP, and .IFO files.
NERO TS: You´re trying to burn a hard disk folder (continued...)
ME: (thoughts) I AM NOT TRYING TO BURN THE FILES, I AM TRYING TO READ THEM.
NERO TS: You should be able to access the files on a network drive..
(continued...)
ME: (thoughts) EXACTLY!
NERO TS: Please use the general cleantool in order to uninstall Nero
completely from your system...
ME: (thoughts) random answer for 3rd e-mail: Tell them to uninstall and
start over! REBOOT!
I had already done the clean install and tried the program on several
different computers to see if it was a local problem. I don't think tech
support actually reads what the problem is. They just give random answers
until you give up.
I went through a similar problem with the upgrade from NeroVision 2 to
NeroVision 3. I saw my recoding times jump from 30 minutes to several hours.
Nero's advise? continue to use Version 2! I finally tracked the problem down
to the fact that if I started with a clean slate of new files to encode, it
worked the same with the new and old versions. I only encounted the problem
if I tried to load a project saved in Version 2 into Version 3. They blamed
the long encoding times on the 2-pass encoding (which I had been using in
both cases), on "incompatible" mpeg files (they were the same files), and
the phases of the moon! They just ignored all the facts I gave them and
shrugged their shoulders. They didn't even thank me when I gave them the
answer that they could perhaps share with others having the same problem,
i.e., for doing their job of trouble shooting.
Thanks for giving me the opportunity to vent </RANT>
Jim Maki
[EMAIL PROTECTED]
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