Dare I suggest that the Symantec management may have been cloned into the Ahead organisation, or perhaps both organisations use the same email response generation application ( and response set?).
I found that getting to actually speak with a support technician in the Symantec UK site got me some useful answers to replace the similar emailed answers to those you got from Ahead, so perhaps a phone call to their UK organisation may get you some useful answers If you do get to talk to somebody intelligent and helpful, could you ask them How do I get the verify facility to tell me which files fail validation, rather than just getting sector numbers, or - how do I translate sector numbers to files on the platter JimB. ----- Original Message ----- From: "James Maki" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Thursday, August 04, 2005 5:38 PM Subject: Tech Support -- AKA:The Random Answer Generator I seldom use tech support, and this current exchange with Ahead/Nero reminded why -- ME: I just upgraded to the current Nero Burning ROM version and it seems that Showtime will no longer play a DVD image across the network. It works fine on the local drive, just not across a network connection. I get the message, "Sorry, the folder you have selected does no contain a valid DVD-video, SVCD or VCD structure." NERO TS: The playback of images is not official supported by Nero ShowTime normally it should not work. (comment--no mention of the fact that it works on a local drive, just not across the network). ME: Perhaps I am using the wrong terminology. If I use NeroVision Express to write the DVD structure to the hard drive rather than a blank DVD, that is the image I am refering to. If I play this "image" via Showtime on a local drive, it works just fine. If I try to access this "image" across the network, I get the previously mentioned error message. NERO TS: Please provide me with the information in which format your "image" is. Which ending have the files? *.? (comment--Does tech support NOT know what type of files their program creates>) ME: A Video_TS folder containing .VOB, .BUP, and .IFO files. NERO TS: You´re trying to burn a hard disk folder (continued...) ME: (thoughts) I AM NOT TRYING TO BURN THE FILES, I AM TRYING TO READ THEM. NERO TS: You should be able to access the files on a network drive.. (continued...) ME: (thoughts) EXACTLY! NERO TS: Please use the general cleantool in order to uninstall Nero completely from your system... ME: (thoughts) random answer for 3rd e-mail: Tell them to uninstall and start over! REBOOT! I had already done the clean install and tried the program on several different computers to see if it was a local problem. I don't think tech support actually reads what the problem is. They just give random answers until you give up. I went through a similar problem with the upgrade from NeroVision 2 to NeroVision 3. I saw my recoding times jump from 30 minutes to several hours. Nero's advise? continue to use Version 2! I finally tracked the problem down to the fact that if I started with a clean slate of new files to encode, it worked the same with the new and old versions. I only encounted the problem if I tried to load a project saved in Version 2 into Version 3. They blamed the long encoding times on the 2-pass encoding (which I had been using in both cases), on "incompatible" mpeg files (they were the same files), and the phases of the moon! They just ignored all the facts I gave them and shrugged their shoulders. They didn't even thank me when I gave them the answer that they could perhaps share with others having the same problem, i.e., for doing their job of trouble shooting. Thanks for giving me the opportunity to vent </RANT> Jim Maki [EMAIL PROTECTED] ---------------------------------------- To Change your email Address for this list, send the following message: CHANGE WIN-HOME your_old_address your_new_address to: [EMAIL PROTECTED] Note carefully that both old and new addresses are required. -- ---------------------------------------- To Change your email Address for this list, send the following message: CHANGE WIN-HOME your_old_address your_new_address to: [EMAIL PROTECTED] Note carefully that both old and new addresses are required.
