A fairly new computer at my wife's place of work randomly (1) loses its connection to the Internet, (2)
"freezes" (quotes because I don't know whether it requires restarting or just waiting or perhaps an
ESC or two) and (3) "is slow", according to the "IT person" there.
I wasn't aware of (2) and (3) and tomorrow I will speak with the user.
However, the "IT person" called Dell and their support person suggested
restoring to factory condition using the 10GB portion set aside for that.
Does that sound like a recovery/re-install?
Does the Dell suggestion make any sense?
In-so-far as (1) is concerned, I personally have uninstalled and reinstalled
Thunderbird an number of times and even swapped Ethernet cables with an
adjacent machine, to no avail.
I had suggested that the "IT person" install a new NIC (even a USB NIC if she
was leary of opening the case!) but she decided to call Dell.
Thanks.
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