Try using that external modem with your PC and if it works the way you want
it to that tells you that you need to replace your internal modem or continue
to use that external modem, if it is yours.
As to your question about testing the status of your current internal modem,
you can go to Control Panel, Phone and Modem Options, Modems, Diagnostics
and do a Query Modem to see if it can be reached successfully. Since you can
get on your ISP I suspect this be successful. Then go on your ISP and see if
it works and if not then I suggest you follow my suggestion in the paragraph
above.
Jerry.
Greetings...
Today I turned on my WinXP SP2 system with a internal dial-up modem. I did
my
usual dialing into my ISP. The opening screen shows username verification
and
a connection. This connection has been verfied by my ISP Tech Support (who
is
also a friend).
Unfortunately I can't download email nor can I surf with a browser. I can't
ping nor telnet. The TCP/IP has been reset.
My friend can only suggest that if modem can connect but can't send packets,
then there might be something wrong with the modem.
I'm wondering if there is anything else I can do to check the status of the
modem? WinXP reports it is working properly.
The phone line is ok - I'm on another computer with an external modem on the
same telephone line. Before I try disabling the internal modem and using an
external modem is there anything else I can try to reset/fix/enable the
internal modem? Many thanks for any suggestions....
--
Cheers, Stephen
--
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