I will second the bumpy ride.  While I can not say we specifically had
problems in dense areas, I think overall stability of controller/AP/Radio's
is still problematic.

They have made changes and are trying to fix things, but it is a slow go.


------------------------
Walter Reynolds
Principal Systems Security Development Engineer
Information and Technology Services
University of Michigan
(734) 615-9438


On Mon, Sep 23, 2013 at 12:14 PM, Gonzalo Cervantes
<[email protected]>wrote:

> Hi John,
> Barnard College has been a Meru shop since 2007. I came on board two years
> ago and it has been a bumpy ride. We often had controller reboots
> (sometimes twice in a 24 hour period) and getting answers of the root cause
> took a long time (if ever found). We have a couple of event rooms that have
> a high density deployment and have not heard of any issues there. I wish I
> had some metrics (head bowed in shame and frustration) for you but their
> reporting tool is not good. I opted not to renew and hold back on trying to
> do a POC for their latest EzRF Network Manager (reporting tool).
>
> They are going back to their secret sauce, virtual cell (for clean hand
> off between APs), which was neglected because they had to turn their focus
> on stabilizing their System Director OS and AP hardware. The new APs have a
> new chip set with new features but we don't have those on our campus. It
> seems that this will not be a problem for you but if you have two different
> AP models with the two different chip sets, they will ask you to completely
> isolate them and create new ESS profiles for them.
>
> Their support is average but improving. For what its worth, in the last
> year they have also gone through some organizational changes at the top. I
> have seen some significant outreach to us since.
>
> If you have some specific questions feel free to email me.
>
> Thanks,
>
> Gonzalo
>
> ---
> *
>
> Gonzalo Cervantes
> *
> *
>
> Associate Director Network Services
> *
> *
>
> Barnard College, Columbia University
> **
>
> [email protected]
>
> 212-854-8795
> barnard.edu/bcit*
>
>
> On Wed, Sep 18, 2013 at 12:30 PM, John McMillan <
> [email protected]> wrote:
>
>> Hello all,
>>
>>
>>
>> Has anyone here worked with Meru Networks gear? We’ve got some client
>> density issues (primarily in auditorium spaces) that our Cisco gear doesn’t
>> support very well and we’re investigating alternative solutions for those
>> areas. We met briefly with Meru and the technology looks interesting, but
>> I’m curious to hear if it lives up to the hype.
>>
>>
>>
>> Thanks,
>>
>>
>>
>> John McMillan
>>
>> University of South Alabama
>>
>> Computer Services Center
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