A lot of problems (controller and AP) really do revolve around capacity. The more users using the system as a whole, the less stable it is.
------------------------ Walter Reynolds Principal Systems Security Development Engineer Information and Technology Services University of Michigan (734) 615-9438 On Tue, Sep 24, 2013 at 11:50 AM, John McMillan <[email protected]>wrote: > Thanks everyone for the response. Stability and support issues seem very > common, but there are some who are happy overall with the product. I was > really hoping to hear how great they were, as some of the things their > product promises could resolve some of our nagging issues. > > > > > > *From:* The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto: > [email protected]] *On Behalf Of *Randy Ethridge > *Sent:* Tuesday, September 24, 2013 7:53 AM > *To:* [email protected] > > *Subject:* Re: [WIRELESS-LAN] Experience with Meru > > > > We have Meru in our dorms. We had no issues for the first year and a half > where we only had a single type of AP. We added wireless to more dorms > using another model of AP and now the controller has bounced twice without > explanation from Meru TAC. I agree that we are seeing a better effort put > forth in keeping us up to date and support was quick to respond (even if we > had to request the 'unknown' issue be pushed up the ladder). From what I've > heard from other Meru customers mixing AP models can result in issues. > > > > Randy Ethridge > Network Engineer V > Information Services > Eastern Illinois University > [email protected] > > Office Ph. 217-581-7640 > > > > Proud to say "I am EIU" > > > > EIU THINKS GREEN: Before printing this e-mail think if it is necessary > > > ------------------------------ > > *From: *"Walter Reynolds" <[email protected]> > *To: *[email protected] > *Sent: *Tuesday, September 24, 2013 7:25:26 AM > *Subject: *Re: [WIRELESS-LAN] Experience with Meru > > > > I will second the bumpy ride. While I can not say we specifically had > problems in dense areas, I think overall stability of controller/AP/Radio's > is still problematic. > > > > They have made changes and are trying to fix things, but it is a slow go. > > > > > ------------------------ > > Walter Reynolds > > Principal Systems Security Development Engineer > Information and Technology Services > University of Michigan > (734) 615-9438 > > > > > > On Mon, Sep 23, 2013 at 12:14 PM, Gonzalo Cervantes < > [email protected]> wrote: > > Hi John, > > Barnard College has been a Meru shop since 2007. I came on board two years > ago and it has been a bumpy ride. We often had controller reboots > (sometimes twice in a 24 hour period) and getting answers of the root cause > took a long time (if ever found). We have a couple of event rooms that have > a high density deployment and have not heard of any issues there. I wish I > had some metrics (head bowed in shame and frustration) for you but their > reporting tool is not good. I opted not to renew and hold back on trying to > do a POC for their latest EzRF Network Manager (reporting tool). > > > > They are going back to their secret sauce, virtual cell (for clean hand > off between APs), which was neglected because they had to turn their focus > on stabilizing their System Director OS and AP hardware. The new APs have a > new chip set with new features but we don't have those on our campus. It > seems that this will not be a problem for you but if you have two different > AP models with the two different chip sets, they will ask you to completely > isolate them and create new ESS profiles for them. > > > > Their support is average but improving. For what its worth, in the last > year they have also gone through some organizational changes at the top. I > have seen some significant outreach to us since. > > > > If you have some specific questions feel free to email me. > > > > Thanks, > > > Gonzalo > > > > --- > > Gonzalo Cervantes > > Associate Director Network Services > > > > Barnard College, Columbia University > > [email protected] > > 212-854-8795 > > barnard.edu/bcit > > > > > > On Wed, Sep 18, 2013 at 12:30 PM, John McMillan < > [email protected]> wrote: > > Hello all, > > > > Has anyone here worked with Meru Networks gear? We’ve got some client > density issues (primarily in auditorium spaces) that our Cisco gear doesn’t > support very well and we’re investigating alternative solutions for those > areas. We met briefly with Meru and the technology looks interesting, but > I’m curious to hear if it lives up to the hype. > > > > Thanks, > > > > John McMillan > > University of South Alabama > > Computer Services Center > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/. > > > > > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/. > > > > > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/. > > > > > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/. > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/. > > ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
