We are currently using an open ssid with MAB/Mac auth and clearpass tips API for device registration using a custom portal server
Are your APs doing any over the air updates? I would probably do a pcap to see what is being advertised T.J. Norton Wireless Network Architect | Team Lead Network Operations - Wireless (434) 592-6552<tel:(434)%20592-6552> Liberty University | Training Champions for Christ since 1971 On Sep 1, 2016, at 11:11 PM, Brandon Dixon <[email protected]<mailto:[email protected]>> wrote: Yeah, we had looked into that as well and lowering the data rate didn't seem to make a difference. The fact that others are not experiencing this issue, however, tends to make me think this is a problem with our setup and not the PS4. Of the people who have PS4's working on their network, what type of AP and SSID encryption (or not) are you using? On 9/1/2016 9:44 PM, Norton, Thomas (Network Services) wrote: What about data rates, if 2.4 only it may require seeing the lowest rate in the standard to associate accordingly. I would suggest looking into what you have configured as the advertised rate as that may be affecting them as well. T.J. Norton Wireless Network Architect | Team Lead Network Operations - Wireless (434) 592-6552<tel:%28434%29%20592-6552> Liberty University | Training Champions for Christ since 1971 On Sep 1, 2016, at 10:34 PM, Voelker, Andy <[email protected]<mailto:[email protected]>> wrote: We have had a few reports of PS4 problems, but as far as I can tell they are mostly because PS4's only have a 2.4GHz radio. Often the AP near them has gone into air monitor mode from too much 2.4 in the air, and the antenna on the PS4 isn't that fantastic. Plus, many students shove it in a cabinet under a TV, and that blocks even more signal. Lately I've been just activating a port for them, but I'll look into it further when I have time. Andy Voelker Davidson College ________________________________ From: The EDUCAUSE Wireless Issues Constituent Group Listserv <[email protected]<mailto:[email protected]>> on behalf of Brandon Dixon <[email protected]<mailto:[email protected]>> Sent: Thursday, September 1, 2016 2:18:41 PM To: [email protected]<mailto:[email protected]> Subject: Re: [WIRELESS-LAN] Playstation 4 (PS4) Not Connecting to Wireless Tim and Danny, thanks for the responses: The SSID's for these are on an Open SSID that has a NAC backend, so 802.1x isn't actually involved in the connection process. The NAC watches for the MAC address and puts them in the appropriate VLAN. We've verified the NAC is working properly, as it's working for all other devices. We do encourage them to plug in their gaming devices, for the sake of latency and experience for the end user, but there's still some who prefer wireless. On 9/1/2016 9:46 AM, Danny Eaton wrote: > This leads me to ask - doesn't the Xbox and PS4 have wired ports? Why put > all that refresh rate traffic on wireless? Why not "strongly suggest" they > connect it to a wired port, leaving wireless for truly mobile devices > (laptops, Macbook Air, phones, pads, etc.)? If it has a permanent power > brick, plug it in. > > -----Original Message----- > From: The EDUCAUSE Wireless Issues Constituent Group Listserv > [mailto:[email protected]] On Behalf Of Tim Tyler > Sent: Thursday, September 01, 2016 9:24 AM > To: > [email protected]<mailto:[email protected]> > Subject: Re: [WIRELESS-LAN] Playstation 4 (PS4) Not Connecting to Wireless > > Brandon, > Many games and other devices don’t support 802.1x in case that was the > network they were trying to connect to. We created an SSID that allows for > mac address authentication. We allow student to register the mac address of > their non 802.1x complaint devices and connect to our SSID that supports mac > addresses (open network). We have no problems that I am aware of with PS4 > stations. > Note: We use Aruba with Clearpass. > Tim > > -----Original Message----- > From: The EDUCAUSE Wireless Issues Constituent Group Listserv > [mailto:[email protected]] On Behalf Of Brandon Dixon > Sent: Thursday, September 01, 2016 8:42 AM > To: > [email protected]<mailto:[email protected]> > Subject: [WIRELESS-LAN] Playstation 4 (PS4) Not Connecting to Wireless > > We have been seeing issues where PS4's on campus will not connect to our > Aerohive wireless devices properly. Other devices such as Xbox One are > working fine, it seems to be isolated to PS4 devices. We are beginning to > wonder if this is an issue with Enterprise wireless AP's and I was curious, > before we spend more time digging, if others are experiencing issues with > PS4 on their campus. (Apologies for the shoddy image quality) > > > -- > Brandon Dixon > Network Engineer > Information Systems > Murray State University > Phone: (270) 809-3694 > Fax: (270) 809-3465 > > > > MSU Information Systems staff will never ask for your password or other > confidential information via email. > > > ********** > Participation and subscription information for this EDUCAUSE Constituent > Group discussion list can be found at http://www.educause.edu/groups/. > > ********** > Participation and subscription information for this EDUCAUSE Constituent > Group discussion list can be found at http://www.educause.edu/groups/. > > !DSPAM:911,57c83a1e173631581911841! > > ********** > Participation and subscription information for this EDUCAUSE Constituent > Group discussion list can be found at http://www.educause.edu/groups/. -- Brandon Dixon Network Engineer Information Systems Murray State University Phone: (270) 809-3694 Fax: (270) 809-3465 MSU Information Systems staff will never ask for your password or other confidential information via email. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. -- Brandon Dixon Network Engineer Information Systems Murray State University Phone: (270) 809-3694 Fax: (270) 809-3465 MSU Information Systems staff will never ask for your password or other confidential information via email. ________________________________ [Avast logo] <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> This email has been checked for viruses by Avast antivirus software. www.avast.com<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
