|
We also retain ownership to the CPE and
replace at our cost when not due to customer misuse or abuse (which has
happened and I charged for the replacement). Also, all of my service contracts
AUTO-RENEW. Therefore, if I do not receive a cancel request in writing within
30 days of contract fulfillment, it will auto-renew under the same terms and
conditions as the original. This has worked to our advantage a few times. It is
totally up to you to enforce, negotiate a settlement or just relieve sub from fulfillment.
The auto-fulfillment is another reason I don’t mind replacing the CPE
when needed. - Cliff From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of Travis Johnson Hi, We're coming into our
3rd year of operation soon. I am curious how others are doing combat against
the replacement / repair / service call costs associated with having to replace
CPE end equipment. I was thinking about offering a service plan like DirecTV /
Cellular Companies etc, but not sure how to introduce or impiliment this. Help and suggestions would be appreciated. Regards, JohnnyO |
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